Luxury Dental Front Desk / Patient Concierge

An Exceptional Front-of-House Role for an Exceptional Dental Practice
Boca Center Dental is seeking a polished, sophisticated, and highly personable Dental Front Desk / Patient Concierge to become an integral part of our patient experience.

Located in the heart of Boca Raton, our practice was designed for patients who expect an elevated standard of dentistry, service, privacy, and attention to detail.

This is not a traditional receptionist position.

We are looking for someone with presence — a poised, articulate, exceptionally well-presented professional who understands how to make people feel immediately welcomed, comfortable, and cared for.

You will often be the first and last impression a patient has of Boca Center Dental. We want that impression to be exceptional.

The Person We're Looking For
You are naturally polished and professional.

You understand that exceptional service is often found in the smallest details — remembering a patient's preferences, anticipating what they may need, communicating with warmth and discretion, and making every interaction feel effortless.

You are equally comfortable welcoming a new patient, communicating with an executive or high-profile individual, managing a busy schedule, and handling a sensitive conversation with complete professionalism.

Our ideal candidate is:
Exceptionally polished, poised, and professional
Impeccable in professional presentation and communication
Sophisticated, articulate, warm, and confident
Naturally hospitable and genuinely enjoys taking care of people
Highly organized and meticulous about details
Discreet and respectful of patient privacy
Comfortable interacting with executives, professionals, VIPs, and high-profile clientele
Calm and composed in a fast-paced environment
Proactive and able to anticipate needs rather than simply react to them
Tech-savvy and comfortable with modern dental and office systems
Dependable, punctual, and accountable
Someone who takes genuine pride in the practice they represent
Bilingual English/Spanish is a strong plus.

Your Role
As our Dental Front Desk / Patient Concierge, you will help orchestrate an exceptional patient experience from the first phone call through arrival, treatment, checkout, and follow-up.

Your responsibilities will include:
Providing a warm, polished welcome to every patient
Creating a seamless, hospitality-driven check-in and checkout experience
Answering telephone calls with exceptional professionalism and warmth
Scheduling and coordinating patient appointments
Maintaining an organized and productive appointment schedule
Communicating appointment details, next steps, and patient information clearly
Providing discreet, attentive service to VIP and high-profile patients
Anticipating patient needs and helping resolve concerns gracefully
Coordinating closely with doctors, clinical team members, and management
Maintaining accurate patient information and documentation
Handling confidential patient information with complete discretion
Following up with new and existing patients
Helping maintain an immaculate and beautifully presented reception environment
Supporting the flow and organization of daily front-office operations
Ensuring that every patient interaction reflects the standards of Boca Center Dental
Experience We Value
Minimum 2 years of experience in a fast-paced dental office — required
Strong working knowledge of HMO and PPO dental insurance, including eligibility, benefit breakdowns, limitations, deductibles, annual maximums, frequencies, exclusions, and patient portions
Experience with Dentrix dental software preferred
Excellent communication, patient-service, and case-presentation skills
Ability to confidently discuss treatment recommendations, financial responsibility, and next steps with patients
Strong knowledge of dental terminology, procedures, and front-office workflow
Highly organized, professional, proactive, and comfortable managing multiple priorities
Spanish speaking strongly preferred
We are also interested in exceptional candidates whose backgrounds include:
Luxury hospitality
Five-star hotels or resorts
Private clubs
Concierge services
Cosmetic or plastic surgery practices
Medical aesthetics or med spas
Luxury retail
High-end professional services
VIP or executive client services
Dental experience is valuable, but exceptional service instincts, professionalism, discretion, communication, and presentation are essential.

What Sets You Apart
You don't wait to be told that a patient needs attention — you notice.

You don't simply answer a telephone — you understand that the conversation may be someone's first impression of our practice.

You don't view the reception desk as a place to sit — you view the front of the practice as an experience you are responsible for managing.

You know how to be warm without being overly familiar, sophisticated without being cold, and attentive without being intrusive.

You understand discretion.

And you recognize that when working with discerning and high-profile patients, professionalism isn't something you turn on when necessary. It's simply how you operate.

The Boca Center Dental Experience
Boca Center Dental is a modern, elevated dental practice providing comprehensive, cosmetic, restorative, and surgical dentistry in Boca Raton.

Our vision extends beyond excellent dentistry.

We believe visiting the dentist can feel personal, sophisticated, comfortable, private, and exceptionally well cared for.

Everything matters — the environment, the communication, the details, the clinical care, and the people representing our practice.

We are intentionally building a team that reflects that standard.

This Position Is Ideal for Someone Who...

Wants to work in an environment where professionalism, presentation, service, and attention to detail matter.

You take pride in how you communicate. You take pride in how you present yourself professionally. You take pride in keeping your environment organized and beautiful. And you genuinely enjoy creating memorable experiences for people.

If you are polished, ambitious, exceptionally organized, service-minded, and looking for an opportunity to become the face of one of Boca Raton's elevated dental practices, we would love to meet you.

Work Location: In person — Boca Raton, Florida
Please submit your resume through Indeed.

Pay: $21.00 - $30.00 per hour
Application Question(s):
Do you speak Spanish?

Experience:
Dental office: 1 year (Required)
Ability to Commute:
Boca Raton, FL 33486 (Required)
Work Location: In person