Med Spa Receptionist

Medical Spa Coordinator (Reception & Client Experience)
Location: Yorkville, Toronto, ON
Colibri Laser & Beauty is a growing medical spa located in the heart of Yorkville. We specialize in cosmetic injectables, laser treatments, skin rejuvenation, body contouring, and advanced aesthetic services. We are looking for a professional, organized, and customer-focused Medical Spa Coordinator to join our team.

As the first point of contact for our clients, you will play a key role in creating an exceptional experience from the moment a client reaches out to us until they leave the clinic. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

Responsibilities
Client Experience
Welcome clients and provide a warm, professional experience
Check clients in and out for appointments
Process payments and issue receipts
Assist clients with booking, rescheduling, and confirming appointments
Ensure all client information and consent forms are completed accurately
Follow up with clients as required
Communication
Answer incoming phone calls
Respond to emails, text messages, and online inquiries
Manage appointment requests and client questions in a timely manner
Communicate professionally with clients, staff, and service providers
Administrative Duties
Maintain accurate client records
Assist with appointment scheduling and calendar management
Monitor inventory levels and notify management when supplies need to be reordered
Organize and maintain treatment rooms, reception area, and storage areas
Assist with daily opening and closing procedures
Clinic Operations
Maintain a clean, organized, and professional clinic environment
Ensure reception and waiting areas are always presentable
Restock supplies throughout the clinic as needed
Support clinic promotions and marketing initiatives
Recommend appropriate treatments, packages, and promotions when applicable
Qualifications
Previous experience in customer service, reception, hospitality, retail, medical office, or a similar client-facing role
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Professional appearance and positive attitude
Ability to work independently and as part of a team
Comfortable learning new software and technology
Detail-oriented with strong problem-solving skills
Reliable, punctual, and responsible
Preferred Qualifications
Previous experience in a medical spa, cosmetic clinic, dental office, or healthcare setting
Experience using booking or scheduling software
Sales or customer retention experience
Knowledge of cosmetic injectables, laser treatments, and skincare services
What We're Looking For
The ideal candidate is friendly, confident, highly organized, and genuinely passionate about helping clients feel their best. They take initiative, learn quickly, communicate professionally, and understand the importance of delivering a luxury client experience.

Job Type
Full-time
Part-time
Schedule
Friday-Sunday (10am-7pm)
Weekdays might also be available
Compensation
Competitive hourly wage based on experience
Employee discounts on treatments and products
To apply, please submit your resume along with a brief introduction explaining why you would be a great fit for our team.

Pay: $18.00-$25.00 per hour
Work Location: In person