full-time 20 days ago
Medical Billing Customer Service Representative
Total Orthopedics & Sports Medicine
115 Eileen Way, Syosset, NY 11791
20 - 23/hr
About the Practice
N/A Team Members
Software Software
Job Description
Total Orthopedics & Sports Medicine is a leading provider of orthopedic care in Long Island, dedicated to helping patients return to their active lives. With multiple locations offering state-of-the-art immediate care, we pride ourselves on delivering exceptional service and specialized treatment from highly awarded professionals.
Summary
We are seeking a detail-oriented and customer-focused Medical Billing Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for patients and insurance providers regarding billing inquiries, payments, and account resolution. The ideal candidate has strong communication skills, a solid understanding of medical billing processes, and a commitment to delivering excellent customer service.
Responsibilities:
· Answer high volume patient phone calls
· Respond to patient and insurance inquiries regarding billing, charges, and payment options
· Explain medical bills, insurance coverage, and payment plans in a clear and professional manner
· Process payments and assist with billing discrepancies or disputes
· Verify insurance information and eligibility
· Maintain accurate patient account records in billing systems
· Collaborate with internal teams to resolve complex billing issues
· Ensure compliance with HIPAA and company policies
· Performs other related duties as assigned by senior management
Requirements
Previous experience in a Billing customer service role, preferably in a healthcare setting.
Strong understanding of medical terminology is essential.
Excellent communication skills
Ability to manage multiple tasks efficiently in a fast-paced environment.
Familiarity with Orthopedic procedures is a plus.
The in-office schedule is : Monday – 9:30am – 6pm and Tuesday – Friday 8:30am – 5pm
If you are passionate about providing exceptional customer service in the healthcare field, we invite you to apply now and become a part of our dedicated team at Total Orthopedics & Sports Medicine!
Full-time
Pay: $22.00 - $24.00 per hour
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Application Question(s):
Are you able to work on-site at our Syosset, NY office full-time?
Experience:
Orthopedic Billing : 1 year (Required)
Medical billing: 1 year (Required)
Language:
Spanish or Russian (Preferred)
Location:
Syosset, NY 11791 (Preferred)
Ability to Commute:
Syosset, NY 11791 (Required)
Work Location: In person
Summary
We are seeking a detail-oriented and customer-focused Medical Billing Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for patients and insurance providers regarding billing inquiries, payments, and account resolution. The ideal candidate has strong communication skills, a solid understanding of medical billing processes, and a commitment to delivering excellent customer service.
Responsibilities:
· Answer high volume patient phone calls
· Respond to patient and insurance inquiries regarding billing, charges, and payment options
· Explain medical bills, insurance coverage, and payment plans in a clear and professional manner
· Process payments and assist with billing discrepancies or disputes
· Verify insurance information and eligibility
· Maintain accurate patient account records in billing systems
· Collaborate with internal teams to resolve complex billing issues
· Ensure compliance with HIPAA and company policies
· Performs other related duties as assigned by senior management
Requirements
Previous experience in a Billing customer service role, preferably in a healthcare setting.
Strong understanding of medical terminology is essential.
Excellent communication skills
Ability to manage multiple tasks efficiently in a fast-paced environment.
Familiarity with Orthopedic procedures is a plus.
The in-office schedule is : Monday – 9:30am – 6pm and Tuesday – Friday 8:30am – 5pm
If you are passionate about providing exceptional customer service in the healthcare field, we invite you to apply now and become a part of our dedicated team at Total Orthopedics & Sports Medicine!
Full-time
Pay: $22.00 - $24.00 per hour
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Application Question(s):
Are you able to work on-site at our Syosset, NY office full-time?
Experience:
Orthopedic Billing : 1 year (Required)
Medical billing: 1 year (Required)
Language:
Spanish or Russian (Preferred)
Location:
Syosset, NY 11791 (Preferred)
Ability to Commute:
Syosset, NY 11791 (Required)
Work Location: In person
Requirements
• Medical terminology
• Medical accounts receivable management
• Medical scheduling
• Multitasking
• Records management
• Availity
• Medical coding
• Medical accounts receivable management
• Medical scheduling
• Multitasking
• Records management
• Availity
• Medical coding
About Total Orthopedics & Sports Medicine
Total Orthopedics and Sports Medicine are leaders in Long Island orthopedic care. We are experts at “Getting You Back to You” no matter what your activities or source of pain. Total Ortho Express is a state-of-the-art orthopedic immediate care located in Syosset, Massapequa, Deer Park and East Meadow. It was developed out of the need for patients with orthopedic injuries to be able to access extraordinary orthopedic-specific care from highly awarded specialists and surgeons instead of waiting in an emergency room or a general urgent care. We are open 7 days a week with extended hours so that our patients have more convenient access to the care they need.