Medical Front Desk Receptionist

Job description
POSITION: Receptionist
DEPARTMENT: Front Office
REPORTS TO: Front Office Supervisor
JOB SUMMARY: Serves as the primary check in or check out person. Greets anyone entering the clinic, monitors appointment times, ensures the patient’s record is accurate and contains all required completed documents. Collects required payments. Demonstrates superior telephone and customer service skills. High face to face encounters with the public/patients. Answers telephone and directs calls to the appropriate party. Consistently demonstrates sensitivity to the patient’s needs and requirements.

EDUCATION AND EXPERIENCE:
High school diploma or equivalent
One year of experience in a physician practice
ESSENTIAL SKILLS AND ABILITIES:
Exceptional communication skills
Ability to demonstrate empathy and concern for patients
Strong customer service skills
Ability to defuse a negative situation
Solid problem solving skills
Ability to navigate in practice management software, windows, Microsoft office and the internet
Ability to operate copier, fax machine and other small office equipment
Ability to lift up to 15 lbs.

RESPONSIBILITIES:
Turn on lights, unlock front doors, turn on all front office equipment
Verify all patient charts are properly prepared for the day
Greet patients and provide appropriate forms for completion
Monitor sign in sheet and waiting rooms for optimum patient wait times
Verify all information is correct in the computer for new and established patients
Verify all new patients have all the required insurance information, referrals, expected payment amounts and assemble patient chart according to doctor’s preference
Collect any expected payments such as copayment, deductible, payment on account, etc.

Place patient face sheets in appropriate doctor’s box for MA/nurse to take patient back to the exam room
Inform patients when doctors are behind schedule more than 15 minutes and reschedule when necessary
Check out patients at visit completion and reschedule if necessary
Reconcile payments to the deposit at the end of the day and deliver to supervisor for deposit into bank
Confirm all patients have signed and updated HIPAA form in chart
Monitor all drug representatives and follow established clinic policy
Sign for any incoming packages and distribute to appropriate party
Greet any visitors that enter the clinic, identify why they are here and contact the party they are here to see, have visitor sign in
Any other tasks as requested by the management
ACCOUNTABILITIES:
The front desk provides the first impression of the entire clinic. It is imperative that you start each visitors experience in a professional, friendly, accommodating manner. The clinic wants every patient to have a WOW experience. CUSTOMER SERVICE is primary function at the front desk.

Accurate patient demographics and records are vital for the success of this business. The front desk receptionists play a big part in the proper flow of these records.

Job Type: Full-time
Salary: $21.00 - $25.24 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Uniform allowance
Others
Medical specialties:
Dermatology
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $25.24 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
AD&D insurance
Bereavement leave
Dental insurance
Dependent care reimbursement
Dependent health insurance coverage
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Free flu shots
Free parking
Health insurance
Health savings account
Life insurance
Military leave
Paid jury duty
Paid sick time
Paid time off
Paid training
Uniform allowance
Vision insurance
Experience:
Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Ability to Commute:
Colorado Springs, CO 80910 (Required)
Work Location: In person