Medical Front Desk Receptionist (1YR EXPERIENCE REQUIRED)

Job Overview
We are seeking a dynamic and detail-oriented Medical Front Desk Receptionist to join our healthcare team. In this pivotal role, you will be the first point of contact for patients and visitors, providing exceptional customer service while managing a variety of administrative and clinical tasks. Your energetic approach will help ensure smooth clinic operations, accurate documentation, and efficient patient flow. This position offers an exciting opportunity to contribute to a caring healthcare environment where professionalism and compassion are valued.

Responsibilities
Greet patients and visitors warmly, ensuring a positive first impression and smooth check-in process
Verify patient insurance coverage through insurance verification procedures, including Medicare and Medicaid where applicable
Schedule appointments efficiently using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth
Collect and review patient information, updating medical records accurately within various EMR (Electronic Medical Records) systems
Handle multi-line phone systems with professionalism, practicing excellent phone etiquette and active listening skills
Manage patient intake forms, document review, and ensure all required paperwork is completed prior to appointments
Assist with billing processes by understanding medical coding including CPT, ICD-9, ICD-10 codes, and supporting medical collection efforts when necessary
Maintain organized filing of medical records and ensure compliance with HIPAA regulations for health information management
Support office management tasks such as data entry using Microsoft Office tools, filing, and maintaining office supplies
Coordinate with clinical staff to facilitate care plans and ensure timely patient flow within the clinic environment
Outbound/outreach to patients to schedule appointments and follow ups
Requirements
Proven experience in a medical office setting or healthcare front desk role with strong clerical skills
Familiarity with EMR/EHR systems such as Epic, Meditab, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly preferred
Prior Sales Experience Highly preferred
Knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and insurance verification processes
Excellent customer service skills coupled with professional phone etiquette and clear communication abilities
Ability to handle sensitive patient information in accordance with HIPAA regulations
Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and data entry accuracy (10 key typing)
Bilingual abilities are a plus to effectively serve diverse patient populations
Previous clinic or dental office experience is highly desirable; familiarity with dental terminology or hospital experience is a bonus
Organized with the ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
Join our team as a Medical Front Desk Receptionist and become an essential part of delivering compassionate healthcare services! Your energy and dedication will help create a welcoming environment where patients feel valued and cared for from the moment they walk through our doors.

Pay: $19.00 - $24.00 per hour
License/Certification:
Certified Medical Assistant (Preferred)
Work Location: In person