Medical Front Desk Receptionist

Job Overview
We are seeking a reliable and detail-oriented Medical Front Desk Receptionist to join our small healthcare practice. We specialize in ophthalmology and are located in Rockville, Maryland. In this role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing a variety of administrative and clinical support tasks. Your energetic approach and communication skills will help streamline daily operations, and uphold the highest standards of patient service.

Duties
Greet patients with enthusiasm and provide exceptional customer service
Schedule appointments and manage patient information using electronic health records
Verify patient insurance information and process payments
Manage medical records with attention to detail
Assist with medical billing including posting payments to patient accounts
Answer multi-line phone systems with professional phone etiquette, directing calls efficiently, and taking detailed messages when necessary
Perform clerical duties such as appointment reminders, faxing, scanning documents, and managing office supplies.

Maintain a clean and organized front desk area
Requirements
Reliability. We are a small team and count on each person to show up and contribute
Proven experience in a medical office setting with front desk responsibilities
Excellent communication skills
Ability to demonstrate patience with difficult patients and diffuse problems
Ability to handle multiple tasks efficiently while maintaining accuracy
Computer skills including proficiency in Microsoft Office Suite
Experience with electronic health records is a plus
Experience with medical billing and insurance claim processing is a plus
Bilingual proficiency (Spanish) is a plus
Pay: $19.00 - $23.00 per hour
Expected hours: 32.0 per week
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Work Location: In person