medical front desk receptionist in family practice

Overview
Join a dynamic family practice as a Medical Front Desk Receptionist, where your energetic and welcoming attitude will set the tone for exceptional patient experiences. In this vital role, you will be the first point of contact for patients and visitors, managing appointments, handling medical records, and ensuring smooth administrative operations. Your expertise in medical office procedures and electronic health record (EHR) systems will contribute to delivering high-quality care and efficient clinic workflows. This paid position offers an exciting opportunity to be part of a compassionate healthcare team dedicated to patient-centered service.

Responsibilities
Greet patients and visitors warmly, providing excellent customer service while managing check-in and check-out processes.

Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.

Verify patient insurance coverage, process payments, and handle medical collections with professionalism and attention to detail.

Maintain and update patient records in compliance with HIPAA and clinical confidentiality policies, ensuring accuracy and completeness.

Assist with documentation review, coding (CPT, ICD-9, ICD-10), and billing procedures to support medical administrative support functions.

Answer multi-line phone systems with courteous phone etiquette, directing calls efficiently and taking detailed messages when necessary.

Support clinic operations through filing, data entry (including 10 key typing), appointment reminders, and managing electronic health records (EHR) management.

Collaborate with clinical staff to facilitate care plans and ensure seamless communication between patients and providers.

Skills
Proven experience in a medical office setting or front desk role within a family practice or dental clinic environment.

Strong knowledge of health insurance processes, Medicare procedures, and medical billing practices.

Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; experience with electronic health records management is highly preferred.

Competency in medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and documentation review to support accurate clinical documentation.

Excellent computer skills including proficiency in Microsoft Office applications for administrative tasks.

Bilingual abilities are a plus to serve diverse patient populations effectively.

Exceptional organizational skills with attention to detail in filing, record keeping, and office management tasks.

Strong communication skills—both verbal and written—with a focus on patient service excellence and phone etiquette.

Knowledge of clinical confidentiality policies aligned with HIPAA standards to protect sensitive health information.

This position is ideal for motivated individuals eager to make a positive impact on patient care through efficient front desk operations while utilizing their comprehensive knowledge of medical administrative support and office management skills. Join us in creating a welcoming environment where every patient feels valued!

Pay: From $18.00 per hour
Expected hours: No more than 24.0 per week
Work Location: In person