Medical Front Desk Receptionist – Insurance & Prior Authorization Experience

Front Desk Medical Receptionist
Heart Solutions of Oklahoma – Oklahoma City, OK
Heart Solutions of Oklahoma is seeking a dependable, professional, and friendly Front Desk Medical Receptionist to join our team.

This is primarily a front-desk/reception position, but we are specifically looking for someone who has experience with medical insurance, prior authorizations, patient benefits, copays, deductibles, and patient balances. The ideal candidate will be comfortable interacting with patients while also understanding the financial and insurance aspects of an outpatient medical practice.

Key Responsibilities
Greet and check in patients in a professional and courteous manner
Answer incoming calls and assist with scheduling and patient inquiries
Schedule and confirm office visits and procedures
Verify insurance coverage and patient eligibility
Obtain or assist with prior authorizations for office visits, diagnostic testing, and procedures
Understand insurance benefits, including copays, deductibles, coinsurance, and patient responsibility
Collect copays, outstanding balances, and other amounts due at the time of service
Clearly and professionally communicate patient balances and payment expectations
Explain and implement the practice's payment plan and collection policies
Maintain accurate demographic and insurance information
Communicate with insurance companies when necessary to resolve authorization or coverage issues
Work closely with clinical, scheduling, and billing staff to ensure an efficient patient experience
Maintain patient confidentiality and follow HIPAA requirements
Qualifications
Previous experience in a medical office, clinic, or healthcare front-desk setting strongly preferred
Working knowledge of health insurance verification and prior authorization processes
Understanding of copays, deductibles, coinsurance, and patient financial responsibility
Comfortable discussing balances and collecting payments from patients in a respectful but confident manner
Strong telephone and interpersonal communication skills
Good computer and data-entry skills
Organized, dependable, punctual, and able to multitask in a busy medical office
Ability to work well as part of a team while also handling responsibilities independently
What We Are Looking For
We are looking for someone who is friendly and welcoming with patients but also confident and detail-oriented when handling insurance and financial matters. The right candidate understands that an effective front desk is an important part of both excellent patient care and the successful operation of a medical practice.

Position: Full-Time
Location: Heart Solutions of Oklahoma – Oklahoma City, OK
Qualified candidates are encouraged to apply with a resume and a brief description of their previous medical office, insurance verification, and prior authorization experience.

Pay: $15.00 - $21.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person