full-time 3 months ago
Medical Front Office Receptionist
Indiana Polyclinic
201 Pennsylvania Parkway, Suite 200, Carmel, IN 46280, Carmel
18 - 21/hr
About the Practice
N/A Team Members
Software Software
Job Description
Front Office Representative / Patient Services Specialist
Indiana Polyclinic is seeking a dependable, patient-focused Front Office Representative to join our multi-disciplinary outpatient healthcare practice located in Carmel (north Indianapolis), Indiana.
This is a full-time position working Monday through Thursday, ~ 7:45 AM – 6:30 PM, offering a consistent four-day work week and the opportunity to become an integral member of a collaborative healthcare team.
Our clinic provides specialized services in Interventional Pain Medicine, Psychiatry, Psychology, and Occupational Therapy, serving a diverse patient population. The Front Office Representative plays a critical role in creating a positive patient experience while ensuring efficient clinic operations.
Position Summary
The successful candidate will serve as a key member of our Patient Services and Accounts Team, responsible for patient reception, scheduling, registration, insurance and account-related processes, and administrative support. This position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced medical environment.
Primary Responsibilities
Welcome patients, visitors, and vendors in a professional and courteous manner.
Answer incoming telephone calls and provide information consistent with clinic policies and procedures.
Check patients in and out of the electronic medical record system.
Schedule and coordinate patient appointments, including complex treatment plans involving multiple visits and providers.
Verify and update patient demographic and registration information.
Inform patients of required forms, documentation, and preparation instructions prior to appointments.
Collect patient financial responsibilities, including co-pays, co-insurance, deductibles, and outstanding account balances.
Maintain accurate patient records through data entry and electronic medical record documentation.
Perform general administrative duties including scanning, faxing, copying, filing, and word processing.
Direct patients and visitors to the appropriate department or staff member.
Maintain organized reception, waiting, and front office areas.
Adhere to all clinic policies regarding confidentiality, HIPAA compliance, safety, and security.
Deliver exceptional customer service while maintaining professionalism and compassion in all patient interactions.
QualificationsRequired
High school diploma or equivalent.
Strong computer skills and proficiency with electronic medical record systems.
Excellent communication and customer service skills.
Ability to multitask and work efficiently in a busy healthcare environment.
Strong attention to detail and organizational skills.
Dependable attendance, punctuality, and effective time management.
Ability to maintain patient confidentiality and comply with HIPAA regulations.
Preferred but not required:
Previous experience in a medical office, healthcare setting, or patient registration environment.
Experience with patient scheduling, insurance verification, medical billing, or patient account collections.
Familiarity with electronic medical records and healthcare practice management software.
What We're Looking For
We are seeking a team member who is professional, compassionate, dependable, and committed to providing an outstanding experience for every patient. The ideal candidate enjoys helping others, works well in a collaborative environment, and takes pride in accuracy, efficiency, and exceptional customer service.
If you are looking for an opportunity to join a respected healthcare organization where your contributions make a meaningful difference in patients' lives, we encourage you to apply.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
Are you available Monday through Thursday from 7:45 AM to 6:30 PM?
Ability to Commute:
Carmel, IN (Required)
Work Location: In person
Indiana Polyclinic is seeking a dependable, patient-focused Front Office Representative to join our multi-disciplinary outpatient healthcare practice located in Carmel (north Indianapolis), Indiana.
This is a full-time position working Monday through Thursday, ~ 7:45 AM – 6:30 PM, offering a consistent four-day work week and the opportunity to become an integral member of a collaborative healthcare team.
Our clinic provides specialized services in Interventional Pain Medicine, Psychiatry, Psychology, and Occupational Therapy, serving a diverse patient population. The Front Office Representative plays a critical role in creating a positive patient experience while ensuring efficient clinic operations.
Position Summary
The successful candidate will serve as a key member of our Patient Services and Accounts Team, responsible for patient reception, scheduling, registration, insurance and account-related processes, and administrative support. This position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced medical environment.
Primary Responsibilities
Welcome patients, visitors, and vendors in a professional and courteous manner.
Answer incoming telephone calls and provide information consistent with clinic policies and procedures.
Check patients in and out of the electronic medical record system.
Schedule and coordinate patient appointments, including complex treatment plans involving multiple visits and providers.
Verify and update patient demographic and registration information.
Inform patients of required forms, documentation, and preparation instructions prior to appointments.
Collect patient financial responsibilities, including co-pays, co-insurance, deductibles, and outstanding account balances.
Maintain accurate patient records through data entry and electronic medical record documentation.
Perform general administrative duties including scanning, faxing, copying, filing, and word processing.
Direct patients and visitors to the appropriate department or staff member.
Maintain organized reception, waiting, and front office areas.
Adhere to all clinic policies regarding confidentiality, HIPAA compliance, safety, and security.
Deliver exceptional customer service while maintaining professionalism and compassion in all patient interactions.
QualificationsRequired
High school diploma or equivalent.
Strong computer skills and proficiency with electronic medical record systems.
Excellent communication and customer service skills.
Ability to multitask and work efficiently in a busy healthcare environment.
Strong attention to detail and organizational skills.
Dependable attendance, punctuality, and effective time management.
Ability to maintain patient confidentiality and comply with HIPAA regulations.
Preferred but not required:
Previous experience in a medical office, healthcare setting, or patient registration environment.
Experience with patient scheduling, insurance verification, medical billing, or patient account collections.
Familiarity with electronic medical records and healthcare practice management software.
What We're Looking For
We are seeking a team member who is professional, compassionate, dependable, and committed to providing an outstanding experience for every patient. The ideal candidate enjoys helping others, works well in a collaborative environment, and takes pride in accuracy, efficiency, and exceptional customer service.
If you are looking for an opportunity to join a respected healthcare organization where your contributions make a meaningful difference in patients' lives, we encourage you to apply.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
Are you available Monday through Thursday from 7:45 AM to 6:30 PM?
Ability to Commute:
Carmel, IN (Required)
Work Location: In person
Requirements
• Time management
• EMR systems
• English
• Bilingual
• EMR systems
• English
• Bilingual
About Indiana Polyclinic
Indiana Polyclinic was designed to do these things; to treat patients with chronic pain and mental health through an integrated team approach. As a freestanding, multidisciplinary facility, the following services are available on-site to be integrated into a patient’s treatment plan: - Interventional Pain Management - Medication Management - Psychiatry - IV Infusion Treatments - Neurology - Psychology/Pain Psychology - Occupational Therapy
Position Closed
This job is no longer accepting applications.