Medical Office Assistant

Overview
We are seeking a detail-oriented and compassionate Medical Office Assistant to join our healthcare team. The ideal candidate will have experience working in a medical or dental office, with a strong understanding of electronic medical records and office administration. This role involves providing exceptional front desk support, managing patient interactions, and ensuring smooth daily operations within a busy medical practice. Candidates with proficiency in Epic, Dentrix, and medical terminology will thrive in this position. Prior experience as a dental receptionist or in medical office administration is highly valued. The Medical Office Assistant plays a vital role in delivering quality patient care through efficient administrative support.

Responsibilities
Greet patients and visitors warmly at the front desk, ensuring a positive first impression
Schedule appointments and manage patient flow using electronic scheduling systems such as Dentrix and Epic
Verify patient insurance information and update electronic medical records accurately
Answer multi-line phone systems promptly and professionally, directing calls as needed
Collect patient information, process payments, and handle billing inquiries
Assist with check-in and check-out procedures, including updating medical histories and demographic data
Maintain organized patient files and ensure confidentiality of sensitive information
Support clinical staff by preparing paperwork, forms, and necessary documentation for appointments
Manage correspondence, including emails and appointment reminders, via office communication systems
Ensure the cleanliness and organization of the front desk area to promote a welcoming environment
Requirements
Previous experience as a dental receptionist or in a medical/dental office setting is preferred
Proficiency with electronic medical records (EMR) systems such as Epic and Dentrix is highly desirable
Strong knowledge of medical terminology and healthcare documentation standards
Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
Experience handling multi-line phone systems with professionalism and courtesy
Office experience including administrative tasks such as scheduling, billing, and data entry
Ability to work effectively both independently and as part of a team
Strong communication skills to interact effectively with patients, providers, and staff
Prior experience working with electronic health records (EHR) systems is advantageous
This position offers an opportunity to contribute to quality patient care while developing valuable skills within a supportive healthcare environment.

Job Types: Full-time, Part-time, Contract
Pay: $15.44-$17.00 per hour
Benefits:
On-site parking
Work Location: In person