full-time 7 days ago
Medical Office Assistant/Receptionist
Olive Fertility Centre
545 Superior Street, Victoria, BC
From 26/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Reception and Accounting Coordinator
Location: Victoria Clinic, On site
Work Schedule: 7:15am – 3:15pm, 5 days a week, includes weekends and holidays (37.5 hours)
Overview:
Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:
Reporting to the Clinic Manager, the Reception & Accounting Coordinator is pivotal to the organization – this being the first voice and experience our patients encounter. You will be responsible for delivering the highest level of customer service to Olive patients. This full-time position requires a motivated, energetic, self- directing individual able to work in a busy, professional, multi-tasking environment. You are required to provide exceptional patient centered care in a friendly, calm, personable manner, and be able to work accurately and efficiently while interacting effectively and in a supportive manner to all Olive’s diverse patients.
Key Areas of Involvement Include:
Reception:
Greet and check-in patients as they enter the clinic.
Take webcam photos of all new patients and ensure they are accurately set up in the patient’s demographics folder in the company Electronic Medical Records program.
Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour.
Provide referral and clinic facility information to callers ensuring correct information is imparted in a professional, caring manner.
Arrange courier service for pickups.
Accept and confirm delivered packages; including verifying all supplies are present and notifying the Finance Department of any missing items.
Medi-tran courier; keeping accurate records of items sent.
Retrieve all overflow voice message calls.
Monitor corporate coffee machine – call in for servicing as needed.
Appointment confirmations (No chart prep)
Tracking down reports and test results and scanning into charts as needed
Obtaining male partner PHN when needed
After consultation requisition uploading
Scanning all paper reports/results/consents for Victoria patients
Scanning and updating status for Electronic Communication Consents
Document management Chart transfers, Prenatal Referrals – Victoria Patients
Other duties as required.
Accounting:
Interact with patients daily.
Respond to patient queries in person, email, and phone.
Perform patient financial orientations.
Process patient payments in accounting system and using POS.
Process payments at Reception & Pharmacy
Prepare invoices for services and prescriptions.
Assist with collections.
Assist with preparation of day sheets/daily revenue collections and outstanding invoices.
Liaison with other staff members
Communicate and coordinate with Olive accounting department.
Other duties as required.
Qualifications:
Education, Training and Experience:
· Medical Office Assistant certification is asset.
· Minimum of two (2) years of related experience.
· Previous experience working in a medical office is an asset.
· Previous accounting experience is an asset.
Skills and Abilities:
· Ability to work quickly and accurately in all areas of responsibility.
· Professional, polite, friendly demeanour and ability to put patients at ease.
· Proficiency with MS Office
· Ability to communicate effectively both verbally and in writing.
· Ability to work independently and as a member of a multi-disciplinary team.
· Demonstrated ability to organize, multitask, and prioritize work in an environment subject to changing deadlines, stress, and interruptions.
· Acute awareness of confidentiality and the need to keep all patients and personnel based discussions to areas away from patients.
· Physical ability to perform the duties of the position.
· Punctual – ready and physically performing required tasks at the start of each shift.
Job Types: Full-time, Permanent
Pay: From $26.00 per hour
Benefits:
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Ability to commute/relocate:
Victoria, BC: reliably commute or plan to relocate before starting work (required)
Experience:
Medical office: 1 year (preferred)
Reception: 2 years (preferred)
Work Location: In person
Location: Victoria Clinic, On site
Work Schedule: 7:15am – 3:15pm, 5 days a week, includes weekends and holidays (37.5 hours)
Overview:
Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:
Reporting to the Clinic Manager, the Reception & Accounting Coordinator is pivotal to the organization – this being the first voice and experience our patients encounter. You will be responsible for delivering the highest level of customer service to Olive patients. This full-time position requires a motivated, energetic, self- directing individual able to work in a busy, professional, multi-tasking environment. You are required to provide exceptional patient centered care in a friendly, calm, personable manner, and be able to work accurately and efficiently while interacting effectively and in a supportive manner to all Olive’s diverse patients.
Key Areas of Involvement Include:
Reception:
Greet and check-in patients as they enter the clinic.
Take webcam photos of all new patients and ensure they are accurately set up in the patient’s demographics folder in the company Electronic Medical Records program.
Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour.
Provide referral and clinic facility information to callers ensuring correct information is imparted in a professional, caring manner.
Arrange courier service for pickups.
Accept and confirm delivered packages; including verifying all supplies are present and notifying the Finance Department of any missing items.
Medi-tran courier; keeping accurate records of items sent.
Retrieve all overflow voice message calls.
Monitor corporate coffee machine – call in for servicing as needed.
Appointment confirmations (No chart prep)
Tracking down reports and test results and scanning into charts as needed
Obtaining male partner PHN when needed
After consultation requisition uploading
Scanning all paper reports/results/consents for Victoria patients
Scanning and updating status for Electronic Communication Consents
Document management Chart transfers, Prenatal Referrals – Victoria Patients
Other duties as required.
Accounting:
Interact with patients daily.
Respond to patient queries in person, email, and phone.
Perform patient financial orientations.
Process patient payments in accounting system and using POS.
Process payments at Reception & Pharmacy
Prepare invoices for services and prescriptions.
Assist with collections.
Assist with preparation of day sheets/daily revenue collections and outstanding invoices.
Liaison with other staff members
Communicate and coordinate with Olive accounting department.
Other duties as required.
Qualifications:
Education, Training and Experience:
· Medical Office Assistant certification is asset.
· Minimum of two (2) years of related experience.
· Previous experience working in a medical office is an asset.
· Previous accounting experience is an asset.
Skills and Abilities:
· Ability to work quickly and accurately in all areas of responsibility.
· Professional, polite, friendly demeanour and ability to put patients at ease.
· Proficiency with MS Office
· Ability to communicate effectively both verbally and in writing.
· Ability to work independently and as a member of a multi-disciplinary team.
· Demonstrated ability to organize, multitask, and prioritize work in an environment subject to changing deadlines, stress, and interruptions.
· Acute awareness of confidentiality and the need to keep all patients and personnel based discussions to areas away from patients.
· Physical ability to perform the duties of the position.
· Punctual – ready and physically performing required tasks at the start of each shift.
Job Types: Full-time, Permanent
Pay: From $26.00 per hour
Benefits:
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Ability to commute/relocate:
Victoria, BC: reliably commute or plan to relocate before starting work (required)
Experience:
Medical office: 1 year (preferred)
Reception: 2 years (preferred)
Work Location: In person
Requirements
• Electronic medical records
• Medical office experience
• Filing
• Data entry
• Phone etiquette
• Medical office experience
• Filing
• Data entry
• Phone etiquette
About Olive Fertility Centre
Olive Fertility Centre is a leading Canadian fertility and IVF provider with centres in Vancouver, Victoria, Kelowna, and Surrey. They prioritize patient care, offering personalized treatments with a state-of-the-art laboratory resulting in some of the highest pregnancy rates in Canada.