full-time 24 days ago
Medical Office Assistant/Receptionist
Escarpment Health
565 Sanatorium Road, Hamilton, ON L9C 7N4
19–21/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Overview
We are seeking a dedicated and detail-oriented Medical Office Assistant to join our healthcare team. The ideal candidate must have experience in a medical or dental office setting, demonstrating proficiency in handling administrative tasks while providing exceptional patient care. This role is essential for ensuring the smooth operation of our office and supporting our healthcare professionals in delivering quality service.
Greet patients warmly and assist them with the check-in process.
Manage multi-line phone systems to answer calls, schedule appointments, triage and address patient and family inquiries.
Maintain accurate electronic medical records (EMR Telus PS Suite) and ensure confidentiality of patient information.
Assist with billing and insurance verification processes.
Utilize software such as Ocean and Clinical Connect for managing patient information and scheduling.
Coordinate communication between patients and healthcare providers effectively.
Perform administrative tasks including filing, data entry, and maintaining office supplies.
Faxing, scanning, scheduling appointments, sending referrals, returning messages. Proper documentation of all patient interactions.
Review patient medical records - upload relevant records into patients charts, assist in patients' preventative care and care plan.
Requirements, Qualifications, Skills
Previous experience in a medical or dental office is preferred.
Familiarity with medical terminology is essential for effective communication.
Proficiency in using electronic medical records systems, particularly Ocean and Clinical Connect, is an asset.
Strong administrative skills with experience in office environments.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Medical Office Administration Diploma an asset; relevant office experience preferred.
Experience and familiarity with Telus Practice Solutions EMR an asset.
Excellent communication skills; written, oral and telephone etiquette.
Detail oriented.
Professionalism, and proper follow-through in patient care plans.
Self-directed, motivated, strong initiative, self-reliant, energetic, responsible.
Understanding of patient confidentiality and privacy.
Computer skills - phone system, faxes, scanning, documentation.
Effective interpersonal skills, strong problem-solving skills.
Pay: $19.00-$21.00 per hour
Education:
Secondary School (preferred)
Experience:
Medical office: 2 years (preferred)
Location:
Hamilton, ON L9C 7N4 (preferred)
Work Location: In person
We are seeking a dedicated and detail-oriented Medical Office Assistant to join our healthcare team. The ideal candidate must have experience in a medical or dental office setting, demonstrating proficiency in handling administrative tasks while providing exceptional patient care. This role is essential for ensuring the smooth operation of our office and supporting our healthcare professionals in delivering quality service.
Greet patients warmly and assist them with the check-in process.
Manage multi-line phone systems to answer calls, schedule appointments, triage and address patient and family inquiries.
Maintain accurate electronic medical records (EMR Telus PS Suite) and ensure confidentiality of patient information.
Assist with billing and insurance verification processes.
Utilize software such as Ocean and Clinical Connect for managing patient information and scheduling.
Coordinate communication between patients and healthcare providers effectively.
Perform administrative tasks including filing, data entry, and maintaining office supplies.
Faxing, scanning, scheduling appointments, sending referrals, returning messages. Proper documentation of all patient interactions.
Review patient medical records - upload relevant records into patients charts, assist in patients' preventative care and care plan.
Requirements, Qualifications, Skills
Previous experience in a medical or dental office is preferred.
Familiarity with medical terminology is essential for effective communication.
Proficiency in using electronic medical records systems, particularly Ocean and Clinical Connect, is an asset.
Strong administrative skills with experience in office environments.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Medical Office Administration Diploma an asset; relevant office experience preferred.
Experience and familiarity with Telus Practice Solutions EMR an asset.
Excellent communication skills; written, oral and telephone etiquette.
Detail oriented.
Professionalism, and proper follow-through in patient care plans.
Self-directed, motivated, strong initiative, self-reliant, energetic, responsible.
Understanding of patient confidentiality and privacy.
Computer skills - phone system, faxes, scanning, documentation.
Effective interpersonal skills, strong problem-solving skills.
Pay: $19.00-$21.00 per hour
Education:
Secondary School (preferred)
Experience:
Medical office: 2 years (preferred)
Location:
Hamilton, ON L9C 7N4 (preferred)
Work Location: In person
Requirements
• Phone etiquette
• Electronic medical records
• Medical office experience
• Filing
• Patient service
• Electronic medical records
• Medical office experience
• Filing
• Patient service
About Escarpment Health
Escarpment Health Centre (EHC) is a primary health care centre located on the West Hamilton Mountain. Established in 2023, EHC is part of the Hamilton Family Health Team (HFHT) and a community-based teaching site for the Department of Family Medicine at McMaster University. At EHC, primary health care is delivered by a strong and collaborative inter-professional team.