Medical Office Receptionist- Check-out

South Carolina Center for Integrative Medicine is a holistic and integrative family medical practice. Our mission is to help patients to oversee their own healthcare by assisting them in finding and treating the root cause of the problem not just by treating the symptoms. Through empowerment and education along with guidance by our Medical Professionals we can assist our patients in reaching their goals of better health and a fuller life.

We are seeking a professional, detail-oriented Front Desk Check-Out Receptionist to join our front office team. This role is essential to the patient experience and requires someone who is confident, compassionate, and comfortable managing both patient interactions and administrative responsibilities in a busy medical environment. The ideal candidate must have a minimum of 2 to 3 years’ current experience in a medical office setting, be courteous, personable, and professional.

This position is full-time, Monday through Friday, between 8:30 am to 6:00pm.

Position Overview
The Front Desk Check-Out Receptionist serves as a key point of contact for patients at the conclusion of their visit. This role supports patient satisfaction, accurate scheduling, and timely financial processing while upholding the highest standards of professionalism and confidentiality.

Key Responsibilities
Greet patients, visitors, vendors, and pharmaceutical representatives courteously and professionally, both in person and by phone
Manage a multi-line phone system efficiently
Answer patient questions and provide clear directions and assistance
Anticipate patient needs and anxieties, offering reassurance and accurate information
Schedule new and follow-up appointments to optimize provider schedules and patient flow
Utilize electronic medical record (EMR) and practice management software
Maintain accurate patient demographic and financial records
Collect patient payments and ensure proper documentation of charges
Safeguard patient confidentiality in compliance with HIPAA and practice policies
Follow established office procedures to support smooth daily operations
Physical Requirements:
Required to sit, talk, hear, stoop, kneel, walk, climb stairs, reach with hands and arms throughout workday.

Required to speak clearly to patients on the phone and in person
Use hands and fingers to operate a computer, telephone, and keyboard.

Occasionally required to lift moderate weight (20-40 pounds).

Specific vision abilities required include close vision, distance vision, and ability to adjust or focus.

Preferred Attributes
Professional, calm, and compassionate demeanor
Highly organized with strong attention to detail
Ability to work independently while contributing positively to a team
Commitment to patient-centered care and service excellence
Required Qualifications
High school diploma or GED (required)
Minimum 2–3 years of recent experience in a medical office setting
Proficiency with Microsoft Office and medical practice management software
Strong written and verbal communication skills
Demonstrated excellence in customer service and patient interaction
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Bereavement leave
Dental insurance
Employee discount
Paid jury duty
Paid time off
Wellness program
Experience:
medical office: 3 years (Required)
Work Location: In person