Medical Receptionist

Company description
ENT & Allergy of New Orleans is growing! Our mission is to provide our patients and their families with the top-tier quality of care by the most efficient and professional means available. We are looking for our next talented and motivated member for our team! We are a dynamic, private medical office that offers competitive salaries and benefits. This is a great long-term opportunity with a continuously growing practice.

Job Responsibilities
Welcoming patients as they arrive. You often serve as the first point of contact for clients and visitors, so a friendly welcoming demeanor is essential for creating a positive impression.

Answering calls in a prompt, courteous, and professional manner.

Address patients questions and concerns while providing excellent customer service.

Explain financial obligations to the patients or responsible parties and collect co-pays and balances as required.

Verify patients’ insurance eligibility
Maintain up to date information in patient accounts
Perform other related duties as assigned.

Required Skills
Customer Service
Friendly, open and supportive demeanor
Ability to accurately understand complicated patient concerns, and respond with clarity and empathy.

Ability to discern when to escalate a situation to supervisor
Team Collaboration
Maintain positive attitude in problem-solving with coworkers to address front desk issues
Clearly, promptly and respectfully communicate problems or questions to appropriate co-workers
Provide feedback to co-workers and PCC lead regarding how to improve patient experience and front desk operations
Able to learn and use medical terminology
Self-Directed
Able to proactively identify how to best use time
Work well in fast paced environment
Effectively prioritize tasks and maximize quality of patient experience even during busy periods
Attention to detail
Ability to follow complex protocols for data entry
Ability to accurately enter data, and catch and correct mistakes
This job is a good fit for you if
You take pride in being the face of a business, and demonstrate exceptional professionalism and patients
You enjoy working with a close-knit team to manage patient flow in a small clinic
You enjoy learning new things and figuring out how processes can be improved
You take pride in the accuracy and efficiency of your work
Our company core values resonate with you
ENT & Allergy of New Orleans Core Values
Desire to Learn
Seek continuous growth and improvement
Give and receive constructive criticism with a positive attitude
Provide access to training and professional growth opportunities
Solution oriented
Focus on finding the best possible solution, regardless of the challenges, problems and barriers that we face
Teamwork
Approach problems and challenges with a positive attitude that invites everyone to participate in finding a shared solution
Handle conflict with professionalism and respect
Purpose Driven
Focus on providing high quality, compassionate service to patients and dedicated support to fellow employees
Demonstrate a work ethic that shows we respect the job, fellow employees and patients
Integrity
Act in a ways we are proud of, no matter if we are being watched or not.

Accountability
Make realistic commitments and fulfill them
Take responsibility for our mistakes
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Uniform allowance
Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Work Location: In person