full-time 15 days ago
Medical Receptionist
CODA, Inc.
1427 SE 182nd Avenue, Gresham, OR
23.20/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Site Support Specialist
CODA, Inc. | Residential Treatment Programs
Schedule: Monday-Friday 8am - 430pm
Be the First Welcome. Be the Steady Support. Be Part of Recovery.
At CODA, Inc., every role matters—especially those who help patients take their first steps into treatment. We are seeking a Site Support Specialist who brings compassion, professionalism, and attention to detail to support our residential programs and ensure patients feel welcomed, safe, and respected from day one.
This is a people-centered role for someone who thrives at the intersection of customer service, healthcare administration, and mission-driven work.
About CODA
CODA, Inc. provides evidence-based treatment and recovery services that help individuals reclaim their health, dignity, and stability. Our work is grounded in our core values:
Collaborative – We work as one team across departments
Compassionate – We meet people where they are
Courageous – We do what’s right, even when it’s hard
Respectful – We honor the dignity of every individual
About the Role
The Site Support Specialist plays a critical role in supporting clinical operations by admitting new patients, maintaining accurate health records, coordinating insurance and benefits, and providing excellent customer service to patients, staff, and guests. You are often the first point of contact—setting the tone for a patient’s treatment experience.
Key Responsibilities
Admit new patients into residential treatment using CODA’s Electronic Health Record system
Assist patients with intake paperwork, releases of information, and insurance verification
Coordinate scheduling of new patient intakes with Admissions and Site Support leadership
Support patients with Oregon Health Plan (OHP) renewal and reactivation
Manage patient demographic, billing, and insurance information with accuracy and confidentiality
Provide warm hand-offs to clinical staff to support continuity of care
Maintain secure, orderly, and welcoming intake and admit areas
Manage paper health records in compliance with HIPAA and CODA policies
Deliver excellent customer service in person and by phone, using empathy and professionalism
Support patients with Food Stamp card processing and applications
Attend team meetings and trainings and maintain consistent attendance and punctuality
What We Offer
Mission-Driven Work: Be part of a team that helps individuals reclaim their health and dignity
Comprehensive Benefits Package: Medical, dental, vision, and retirement plan options
Team-Oriented Culture: Work alongside colleagues who embody CODA’s values—collaborative, compassionate, courageous, respectful, and visionary
Meaningful Impact: Be a trusted presence during one of the most important moments in a patient’s recovery journey
Why This Role Matters
The Site Support Specialist helps remove barriers to treatment, supports patient dignity, and ensures access to care happens smoothly and respectfully. Your work directly impacts patient retention, engagement, and recovery outcomes.
Ready to Make a Difference?
If you’re organized, compassionate, and motivated by meaningful work, we’d love to hear from you.
Apply today and help create a welcoming path to recovery at CODA, Inc.
Preferred Education & Experience
High School Diploma or GED (required)
Additional education or training in healthcare, administrative support, or practice management preferred
2+ years of customer service experience in healthcare or nonprofit settings preferred
CODA, Inc. | Residential Treatment Programs
Schedule: Monday-Friday 8am - 430pm
Be the First Welcome. Be the Steady Support. Be Part of Recovery.
At CODA, Inc., every role matters—especially those who help patients take their first steps into treatment. We are seeking a Site Support Specialist who brings compassion, professionalism, and attention to detail to support our residential programs and ensure patients feel welcomed, safe, and respected from day one.
This is a people-centered role for someone who thrives at the intersection of customer service, healthcare administration, and mission-driven work.
About CODA
CODA, Inc. provides evidence-based treatment and recovery services that help individuals reclaim their health, dignity, and stability. Our work is grounded in our core values:
Collaborative – We work as one team across departments
Compassionate – We meet people where they are
Courageous – We do what’s right, even when it’s hard
Respectful – We honor the dignity of every individual
About the Role
The Site Support Specialist plays a critical role in supporting clinical operations by admitting new patients, maintaining accurate health records, coordinating insurance and benefits, and providing excellent customer service to patients, staff, and guests. You are often the first point of contact—setting the tone for a patient’s treatment experience.
Key Responsibilities
Admit new patients into residential treatment using CODA’s Electronic Health Record system
Assist patients with intake paperwork, releases of information, and insurance verification
Coordinate scheduling of new patient intakes with Admissions and Site Support leadership
Support patients with Oregon Health Plan (OHP) renewal and reactivation
Manage patient demographic, billing, and insurance information with accuracy and confidentiality
Provide warm hand-offs to clinical staff to support continuity of care
Maintain secure, orderly, and welcoming intake and admit areas
Manage paper health records in compliance with HIPAA and CODA policies
Deliver excellent customer service in person and by phone, using empathy and professionalism
Support patients with Food Stamp card processing and applications
Attend team meetings and trainings and maintain consistent attendance and punctuality
What We Offer
Mission-Driven Work: Be part of a team that helps individuals reclaim their health and dignity
Comprehensive Benefits Package: Medical, dental, vision, and retirement plan options
Team-Oriented Culture: Work alongside colleagues who embody CODA’s values—collaborative, compassionate, courageous, respectful, and visionary
Meaningful Impact: Be a trusted presence during one of the most important moments in a patient’s recovery journey
Why This Role Matters
The Site Support Specialist helps remove barriers to treatment, supports patient dignity, and ensures access to care happens smoothly and respectfully. Your work directly impacts patient retention, engagement, and recovery outcomes.
Ready to Make a Difference?
If you’re organized, compassionate, and motivated by meaningful work, we’d love to hear from you.
Apply today and help create a welcoming path to recovery at CODA, Inc.
Preferred Education & Experience
High School Diploma or GED (required)
Additional education or training in healthcare, administrative support, or practice management preferred
2+ years of customer service experience in healthcare or nonprofit settings preferred
About CODA, Inc.
CODA, Inc., founded in 1969, is one of Oregon’s largest not-for-profit substance use treatment programs. With 14 programs at ten different sites, CODA offers Oregon’s most comprehensive integrated substance use disorder treatment, helping people start and sustain their journey to recovery.