Medical Receptionist

We are a busy, multi provider ENT practice dedicated to providing compassionate, high quality care. We are looking for a friendly and organized Medical Receptionist to join our front office team in our Waterford office.

As a Medical Receptionist, you will be the first point of contact for our patients. Your primary role is to provide exceptional customer service while managing front desk operations such as scheduling, check-ins, and insurance verifications.

Responsibilities:
Greet patients and visitors in a professional and welcoming manner
Answer phones and direct calls appropriately
Schedule and confirm patient appointments
Collect and verify insurance and patient information
Handle patient check-in and check-out procedures
Maintain and organize medical records and documentation
Collaborate with medical staff to ensure smooth daily operations
Qualifications:
Previous experience in a medical office or healthcare setting
Familiarity with medical terminology and electronic medical records system (Athena)
Otolaryngology or Audiology experience is a bonus
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Bilingual (Arabic, Spanish) preferred by not required
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Medical office: 1 year (Preferred)
Work Location: In person