Medical Receptionist

Ensure smooth and efficient function of the clinic and provide an exceptional standard of care to our patients. This will include reception duties, patient registration, appointment bookings and administrative functions to support efficient clinic operations. Medical secretaries may be required to perform one or more of the described duties, as assigned.

Summary of duties include:
Receive new referrals and triage according to established guidelines within the Clinic/ Program
Confirm required information and retrieve relevant information from referring source
Create a patient record within the Electronic Patient Record (Nextech)
Schedule patient visits
Communicate scheduled visit to appropriate individuals
Provide patients with all logistical information (clinic location, etc.)
Remind patients of appointment times or have a system in place for reminder calls
Be professional and meet the needs of a busy office
Enhance the patient experience by checking patients in for their scheduled appointment and completing the checkout process following the appointment:
Act as the “face of the clinic”
Greet patients and visitors in a friendly, courteous and respectful manner
Provide exceptional customer service to the patients, family and visitors
Print clinic and practitioner schedules prior to clinic, if applicable
Verify required demographic information
Validate health card
Register patient visit in appropriate system for current encounter and track visits in system as required
Visually scan waiting room to monitor the needs of patients
Check patients out of the clinic as required, including follow up appointments and tests
Verify patient has all instructions and required information post-clinic visit
Engage in administrative activities to support efficient clinic operations and develop a professional environment:
Respond to patient and provider inquiries and ensure messages are forwarded appropriately
Manage and sort incoming and outgoing faxes and mail pamphlets, and supplies to be ordered and restocked when necessary
Qualifications and skills:
Medical office administration experience is required
2 years’ experience working in a medical clinic
Experience with electronic systems, such as EMR
Ability to work well under pressure and use good judgement in assessing difficult situations
Ability to produce high quality work in accordance with clinic standards
Comprehensive knowledge of health care
Excellent verbal and written communication skills
Ability to work effectively in an inter-professional team
Excellent organizational and time management skills, well developed interpersonal skills and ability to handle multiple duties
Proven ability to attend work on a regular basis
OHIP Billing experience an asset
Job Types: Permanent, Full-time
Pay: $19.50-$23.00 per hour
Benefits:
Dental care
Extended health care
Paid time off
Flexible language requirement:
French not required
Ability to commute/relocate:
Toronto, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person