Medical Receptionist/Administrator

Job Overview
We are seeking a reliable professional and organized Medical Receptionist to join our private multidisciplinary integrative healthcare team. Our clinic is at its heart a chiropractic clinic and in 2023 we have added the addition of a private nurse practitioner to our team of healthcare professionals.

Since then our medical practice has grown and its time to diversify and hire our own receptionist who can deal solely with the demands of our medical practice. We are seeking someone who can take this position and evolve and grow our practice within our space and create clinical efficiencies to improve our nurse practitioners clinical life and back end administration.

The ideal candidate will be responsible for managing front desk operations, coordinating patient appointments, and ensuring a smooth flow of administrative tasks within a busy medical and chiropractic office. This role requires excellent communication skills, familiarity with electronic medical records, and the ability to handle multiple responsibilities efficiently. Prior experience with medical office software is highly valued to provide exceptional patient service and support clinical staff.

Duties
Greet patients and visitors warmly, creating a welcoming environment
Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages
Verify patient information and update electronic medical records using systems such as Jane App
Collect and process patient payments (which is all private as we do not bill OHIP), insurance information, and co-pays accurately
Schedule, confirm, and reschedule patient appointments in accordance with provider availability
Maintain organized front desk operations, including filing, data entry, and document management
Assist with administrative tasks such as faxing, scanning, and preparing paperwork for clinical staff such as referrals and other patient care tasks
Ensure compliance with privacy regulations and maintain confidentiality of patient information
Experience
Prior experience as a Dental Receptionist or Medical Office Receptionist is preferred
Familiarity with electronic health record systems such as Jane App is highly desirable
Strong knowledge of medical terminology and office procedures
Proven experience managing multi-line phone systems in a fast-paced environment
Office experience in a healthcare setting is advantageous
Excellent organizational skills with the ability to multitask efficiently in a busy front desk environment
Previous administrative experience in medical or dental offices will be considered an asset
Job Types: Full-time, Permanent
Pay: $18.03-$22.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Work Location: In person