Medical Receptionist and Medical Assistant | Dermatology Clinic San Antonio Leon Springs & Stone Oak

Pls Kindly Note: You "MUST" have at least 1 year solid experience as a "MEDICAL RECEPTIONIST" in a busy clinic and a year as a medical assistant to apply for this position. If you haven't worked as a receptionist and/or medical assistant during last 5 years, pls do NOT apply!

Overview
Join a dynamic dermatology and aesthetic clinic dedicated to enhancing patient confidence and well-being! You will have plenty of oppotunities to grow with us.

As a Front Desk Associate, you will be the welcoming face of our clinics, providing exceptional administrative support and ensuring a smooth patient experience. Your energetic and positive attitude will help create a warm, professional environment where patients feel valued from the moment they walk through our doors. This role offers an exciting opportunity to combine healthcare administrative expertise with outstanding customer service in a thriving, patient-focused setting.

Duties
Greet patients warmly, verify appointments, and check-in/check-out efficiently using Electronic Health Record (EHR) systems such as Athenahealth.

Manage patient scheduling, appointment confirmations, and rescheduling to optimize clinic flow.

Collect and process medical payments and insurance co-pays accurately, utilizing medical billing knowledge and health insurance familiarity.

Handle incoming phone calls with professionalism, providing information about services or directing inquiries to the appropriate staff while maintaining excellent phone etiquette.

Review and update medical records ensuring compliance with HIPAA and clinical confidentiality policies; manage electronic health records (EHR) systems for accurate documentation review.

Assist with insurance verifications, pre-authorizations, and claims processing related to Medicare and other health plans.

Support clinical staff by managing documentation review, CPT coding, ICD-9/10 coding, and maintaining organized medical files.

Perform clerical duties such as filing, data entry using 10-key typing skills, and managing office supplies to ensure a well-organized front desk environment.

Assist the doctor with seeing patients if needed, familiar with medical assistant role, taking the HPI, prepare for biopsy, clean the instruments
Requirements:
At least 1 year Prior experience in a medical office is required, preferably within dermatology or aesthetic practices.

Strong computer skills with proficiency in EMR/EHR systems like Athenahealth are essential.

Have a medical assistant certificate
Knowledge of medical terminology, health information management, and clinical confidentiality policies is required.

Experience with medical coding (CPT, ICD-10), billing processes, and insurance procedures including BCBS, and Medicare is required
Bilingual abilities are a plus to serve diverse patient populations effectively.

Demonstrated customer service excellence with strong phone communication skills and professional demeanor.

Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail in documentation review and office management tasks is required.

Attention to the details
Ability to answer phones and schedule patients
Licensed Aestheticians with a strong medcial reception background are encouraged to apply
Pre-med applicants with a Bachelor degree with a GPA of 3.5 or more are encouraged to apply.

Selected applicants are invited to send a short video, please check your email when you apply and follow the instructions step by step. Incomplete applications will not be considered.

This role is paid and offers an engaging environment where your administrative skills directly contribute to patient satisfaction and clinic success! If you’re passionate about healthcare support combined with outstanding customer service—apply today to become an integral part of our vibrant team!

Pay: $15.00 - $25.00 per hour
Benefits:
Dental insurance
Employee discount
Free parking
Paid time off
Vision insurance
Wellness program
Application Question(s):
PLs answer to all these questions and score your level of experience on a level 1 to 10, 10 is the highest.

Incomplete answers will NOT be considered.

1. What is your level of experience with collecting co-pays and deductibles, and verifying insurance eligibility in real-time?

Please explain your experience in detail, including:
A. How long you have performed these tasks?

B. When you last worked as a medical receptionist?

C. Who your direct supervisor was during that time?

D. Can we contact him/her for a reference check? If yes, please provide the contact info and if not, we would respect it, please kindly explain why?

2. Where do you see yourself in 3 -5 years from now? Pls explain in details:
3. What is your career goal?

4. This position is for mainly the Leon Springs clinic IH-10 and 1604 (78257) 4 days a week and 1 day Stone Oak clinic (1604 and Stone oak 78232):
A. Do you have driver's license?

B. Do you have a reliable mode of transportation?

C. Are you able to drive to both locations and arrive on-time?

5. What is your level of experience in handling multiple phone lines and record the logs in a medical setting?

6. What phone system and program did you use? Pls explain in details:
7. What EMR are you comfortable working with?

8. Have you been promoted, received an award, or otherwise been recognized at your current or previous job? If yes, please explain in details:
9. What is your highest level of education completed, and what was your final GPA for each level? Pls answer it precisely:
A. high school, What was your GPA?

B. Associate's, what was your GPA?

C. Bachelor's: What was your GPA?

D. Master's , What was your GPA?

10. Our standard hours for this position are 8 AM to 5 PM Monday through Friday. Can you fulfill this work schedule? Are you flexible for Saturday AM (optional)? Pls explain in details:
11. Are you able to meet the regular attendance and punctuality requirements of this position?

12. What is your score in terms of punctuality and being on time on a scale of 1 to 10 (10 is the best)?

13. Jennifer is a new patient, she refuses to pay her co-pay at the time of service? What would you do? Did you have a personal experience? Pls explain in details:
14. Do you think that the copays must be collected at time of visit or after submitting the claims to the insurance? Pls explain:
15. Medical front desks can get chaotic. How do you prioritize your tasks when you have Jennifer is checking in, Dr. G is asking for a Chart of patient in Room 2, and a phone ringing simultaneously? Pls explain in details as how do you prioritize- add your own personal experience :
16. Do you have any experience working in a dermatology or plastic surgery clinic or similar? If yes, please explain your experience in details, including:
A. Your exact role and responsibilities?

B. How long you worked there?

C. When you held that position?

17. Have you had any employment gaps lasting more than 4 weeks during the past 3 years? If yes, please explain in details:
18. Are you currently working as a medical receptionist in a clinic now or during last 3 years? If yes, Pls explain in details:
A. your actual responsibility
B. what you liked the most about that position and
C. What you liked the least about that poistion:

- for how long and what is your exact role?

If no, what is your current job, what are your duties ? Pls explain in details:
19. Tell me about a time you had a disagreement or miscommunication with a coworker , a supervisor or a doctor. Pls explain in details as what happened and what did you do:
20. Imagine you run into Jane DOE, our patients while you are shopping at H-E-B. Jane is with her boyfriend, and didn't see you. How would you handle that interaction, and what factors would you consider?

21. John is coming for a new rash and you run his eligibility, his copay shows $0, co-insurance 20% , deductible $1000, $100 remaining, the visit fee at the Texas Institute of Dermatology is $399 and the insurance allowance is $225.12. How much does John have to pay for his visit?

22. Jane is born on 10/01/1960 , she has a medical insurance with 20% co-insurance responsibility, what is most likely name of his insurance ?

23. If Jane is born on 01/01/1960 currently has a full time job with Medicare and Cigna, which one is primary?

24. Jane is a followup patient enter the clinic, the phone rings and there is John who is ready to be checked out. Which ones are the first and second priority and why?

Work Location: In person