full-time 2 months ago
Medical Receptionist & Call Center Coordinator
The Kaga Institute
Marlboro, NJ 07746
18 - 26/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Medical Receptionist & Call Center Coordinator – Advanced Aesthetic Medicine Practice
$18–$26/hr | Full-Time | East Brunswick & Marlboro, NJ
ABOUT TKI & THIS ROLE
The Kaga Institute of Medicine & Aesthetics (TKI) is a physician-led aesthetic and internal medicine practice in Central New Jersey. Our patients don't simply schedule appointments—they invest in their health, confidence, and long-term relationship with our practice. Every phone call and every visit is an opportunity to create an exceptional patient experience.
We are seeking a Medical Receptionist & Call Center Coordinator who excels at patient communication, thrives in a fast-paced environment, and delivers the warmth of luxury hospitality while supporting a sophisticated medical practice. This role combines high-volume call management with front desk responsibilities and is essential to the daily success of our practice.
WHAT YOU'LL DO
Serve as the first point of contact for patients by phone and welcome every patient professionally at the front desk.
Answer and manage a high-volume, multi-line phone system with confidence, professionalism, and exceptional customer service.
Schedule consultations, procedures, and follow-up appointments accurately while optimizing provider schedules.
Develop a thorough understanding of TKI's services, including aesthetics, internal medicine, regenerative medicine, and dental care, to confidently answer patient questions.
Process payments, verify patient information, coordinate pre-treatment communications, and maintain accurate medical records in compliance with HIPAA.
Monitor scheduling gaps, cancellations, and no-shows while proactively communicating opportunities to the operations team.
Maintain a welcoming, organized, and professional reception area.
Support practice events, promotions, and other administrative initiatives as needed.
WHAT WE'RE LOOKING FOR
3–5 years of customer service, medical reception, call center, hospitality, or patient-facing experience; medical or aesthetic practice experience is strongly preferred.
Outstanding phone etiquette and written communication skills.
Ability to manage multiple tasks and high call volumes while maintaining accuracy and professionalism.
Exceptional attention to detail and strong organizational skills.
Professional appearance and demeanor that reflects the standard of our practice.
Experience with EMR and scheduling software is preferred; willingness to learn is required.
WHAT TKI OFFERS
$18–$26/hour based on experience.
Employee discounts across TKI's aesthetic, wellness, medical, and dental services.
Paid sick leave and paid time off.
Comprehensive training on TKI's services and patient experience standards.
Career advancement opportunities within a growing physician-led practice that promotes from within.
HOW TO APPLY
If you're passionate about delivering outstanding customer service, enjoy building relationships over the phone and in person, and want to be part of a growing, physician-led practice, we'd love to hear from you.
Please submit your resume along with a brief paragraph describing your approach to patient communication and customer service.
Job Types: Full-time, Part-time
Pay: $18.00 - $26.00 per hour
Benefits:
Employee discount
On-the-job training
Opportunities for advancement
Paid sick time
Paid training
Work Location: In person
$18–$26/hr | Full-Time | East Brunswick & Marlboro, NJ
ABOUT TKI & THIS ROLE
The Kaga Institute of Medicine & Aesthetics (TKI) is a physician-led aesthetic and internal medicine practice in Central New Jersey. Our patients don't simply schedule appointments—they invest in their health, confidence, and long-term relationship with our practice. Every phone call and every visit is an opportunity to create an exceptional patient experience.
We are seeking a Medical Receptionist & Call Center Coordinator who excels at patient communication, thrives in a fast-paced environment, and delivers the warmth of luxury hospitality while supporting a sophisticated medical practice. This role combines high-volume call management with front desk responsibilities and is essential to the daily success of our practice.
WHAT YOU'LL DO
Serve as the first point of contact for patients by phone and welcome every patient professionally at the front desk.
Answer and manage a high-volume, multi-line phone system with confidence, professionalism, and exceptional customer service.
Schedule consultations, procedures, and follow-up appointments accurately while optimizing provider schedules.
Develop a thorough understanding of TKI's services, including aesthetics, internal medicine, regenerative medicine, and dental care, to confidently answer patient questions.
Process payments, verify patient information, coordinate pre-treatment communications, and maintain accurate medical records in compliance with HIPAA.
Monitor scheduling gaps, cancellations, and no-shows while proactively communicating opportunities to the operations team.
Maintain a welcoming, organized, and professional reception area.
Support practice events, promotions, and other administrative initiatives as needed.
WHAT WE'RE LOOKING FOR
3–5 years of customer service, medical reception, call center, hospitality, or patient-facing experience; medical or aesthetic practice experience is strongly preferred.
Outstanding phone etiquette and written communication skills.
Ability to manage multiple tasks and high call volumes while maintaining accuracy and professionalism.
Exceptional attention to detail and strong organizational skills.
Professional appearance and demeanor that reflects the standard of our practice.
Experience with EMR and scheduling software is preferred; willingness to learn is required.
WHAT TKI OFFERS
$18–$26/hour based on experience.
Employee discounts across TKI's aesthetic, wellness, medical, and dental services.
Paid sick leave and paid time off.
Comprehensive training on TKI's services and patient experience standards.
Career advancement opportunities within a growing physician-led practice that promotes from within.
HOW TO APPLY
If you're passionate about delivering outstanding customer service, enjoy building relationships over the phone and in person, and want to be part of a growing, physician-led practice, we'd love to hear from you.
Please submit your resume along with a brief paragraph describing your approach to patient communication and customer service.
Job Types: Full-time, Part-time
Pay: $18.00 - $26.00 per hour
Benefits:
Employee discount
On-the-job training
Opportunities for advancement
Paid sick time
Paid training
Work Location: In person
Requirements
• Customer service
• Phone etiquette
• Medical office experience
• Medical terminology
• English
• Phone etiquette
• Medical office experience
• Medical terminology
• English
About The Kaga Institute
TKI offers aesthetic and internal medicine treatments in the East Brunswick, NJ area. Their comprehensive services are designed to help individuals look and feel better through body sculpting, hair removal, microneedling, tattoo removal, hormone replacement therapy, and mental health services.
Position Closed
This job is no longer accepting applications.