Medical Receptionist & Call Center Coordinator (Marlboro & East Brunswick)

Job description:
Medical Receptionist & Call Center Coordinator
$18–$26/hr | Full-Time | East Brunswick & Marlboro, NJ
ABOUT TKI & THIS ROLE
The Kaga Institute of Medicine & Aesthetics (TKI) is a physician-led aesthetic and internal medicine practice serving patients throughout Central New Jersey. We are committed to providing high-quality medical care while creating a professional, welcoming, and personalized experience for every patient.

We are seeking a Medical Receptionist & Call Center Coordinator who is professional, friendly, organized, and confident communicating with patients both in person and over the phone. This role will be responsible for managing incoming calls, scheduling appointments, assisting patients at the front desk, and helping ensure the office runs smoothly and efficiently.

The ideal candidate is comfortable working in a fast-paced medical environment, has excellent communication skills, and understands the importance of providing exceptional customer service throughout every patient interaction.

WHAT YOU’LL DO
Answer and manage a high volume of incoming phone calls in a professional and friendly manner
Welcome and assist patients at the front desk and provide an exceptional first impression
Schedule consultations, treatments, follow-up appointments, and other patient visits accurately
Respond to patient inquiries by phone, text, email, and other approved communication platforms
Become knowledgeable about TKI’s services, including aesthetics, wellness, internal medicine, regenerative medicine, and dental services
Answer general patient questions and appropriately direct clinical or medical questions to the appropriate provider or team member
Assist patients with scheduling, appointment changes, cancellations, and rescheduling
Process payments and assist with patient account-related questions
Maintain accurate patient information and documentation in the EMR and scheduling systems
Follow HIPAA and all applicable patient privacy and confidentiality requirements
Monitor appointment availability, scheduling gaps, cancellations, and no-shows
Communicate scheduling concerns and opportunities with management
Maintain a clean, organized, and professional reception and call center environment
Assist with patient outreach, promotions, office events, and other administrative initiatives as needed
Work closely with clinical and administrative staff to ensure a smooth patient experience
WHAT WE’RE LOOKING FOR
3–5 years of experience in customer service, hospitality, medical reception, call center, or another patient-facing role preferred
Previous experience in a medical, aesthetic, dental, or wellness practice is a plus
Excellent phone etiquette and strong verbal and written communication skills
Comfortable handling multiple phone calls and tasks in a busy environment
Strong organizational skills and attention to detail
Ability to remain professional, calm, and friendly when handling difficult or demanding situations
Strong computer skills and ability to learn new systems quickly
Experience with EMR, scheduling, or practice management software is preferred
Professional appearance and demeanor
Reliable, punctual, and able to work effectively as part of a team
A patient-first mindset with a strong focus on customer service and communication
WHAT TKI OFFERS
Competitive pay based on experience: $18–$26/hr
Employee discounts on treatments and wellness services
Paid sick leave and paid time off
Paid training and continued education opportunities
Opportunities for professional growth and advancement within the TKI organization
Supportive, collaborative, and team-oriented work environment
Opportunity to work in a growing aesthetic, wellness, and medical practice
HOW TO APPLY
If you are organized, personable, and enjoy helping patients while working in a fast-paced medical environment, we would love to hear from you.

Please apply with your resume and a brief paragraph describing your experience with patient communication, customer service, or
Pay: $18.00 - $26.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
Employee discount
Flexible schedule
Work Location: In person