Medical Receptionist/Call Center

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Call Center Representative and be part of our commitment to delivering outstanding customer experiences.

Please note that this position may require working evening shifts or weekends based on business needs.

Advanced Dermatology is looking for a motivated, energetic individual who excels in customer service. Candidate will be responsible for managing multiple phone lines with a high volume of calls, scheduling appointments per practice protocol, and triaging messages.

Call Center Job Duties:
(This list may not include all of the duties assigned)
Schedules and maintains appointments through computerized scheduling program.

Adheres to established Rules of Scheduling as determined by the Practice.

Answers telephone, screens calls, take messages, and provides information along with greeting patients in a prompt, courteous and helpful manner.

Computer data entry of patient health information and/or typing of correspondence and documents.

Handles patient, provider, and staff requests within the appropriate scope of practice.

Display a consistently positive, cooperative, self-motivated, courteous and professional attitude.

Registers and verifies insurance coverage during scheduling process.

Performs other duties as assigned.

Person is required to sit at a desk for 90% of job duties.

Front Desk Receptionist Job Duties:
(This list may not include all of the duties assigned)
Greet each person with a kind, positive, and welcoming disposition and check each patient in and out.

Deliver exceptional customer service with a positive attitude.

Be a team player and enjoy working in a team environment.

Administrative duties including checking in, checking out, scheduling appointments, answering phones, verifying insurance, greeting patients, and accepting deliveries.

Skills:

- Excellent verbal communication skills

- Strong problem-solving abilities

- Ability to handle high call volumes in a fast-paced environment

- Proficient in using phone systems and computer applications

- Ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in data entry

- Ability to work well in a team-oriented environment
Join the Advanced Dermatology team and help make a difference!

Job Types: Full-time, Part-time
Pay: $18.00 - $21.00 per hour
Benefits:
401(k)
401(k) matching
Bereavement leave
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Free health screenings
Free parking
Health insurance
Life insurance
On-the-job training
Paid time off
Paid training
Parental leave
Retirement plan
Tuition reimbursement
Uniform allowance
Vision insurance
Medical Specialty:
Dermatology
Experience:
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Work Location: In person