Medical Receptionist

Company Description

We're a fast-paced, friendly dermatology and aesthetics medical practice looking for a Full-time Phone Scheduler/ receptionist and Office Assistant to join our Centerville team. If you're enthusiastic, reliable, and genuinely enjoy helping people feel welcome and cared for over the phone, this could be your perfect entry point into healthcare.

Your voice is the first impression. As one of our phone schedulers and receptionist, you'll be the warm, welcoming voice that patients hear when they call or enter our practice. You'll set the tone for their entire experience — answering questions, booking appointments, checking patients in and out, and making them feel valued and heard. You'll also support our office team as needed, contributing to the efficient, friendly operation that keeps our practice running smoothly. You'll work alongside a supportive clinical team that takes pride in patient care and invests in developing their staff. If you're ready to grow your skills, build meaningful relationships, and take on new responsibilities, we'll grow with you.

Ready to make a real difference? We're looking for someone who brings positive energy, reliability, and a genuine commitment to excellence every single day.

Job Description

Your Primary Focus — Phone Scheduling and receptionist duties:

Answer incoming calls promptly, professionally, and warmly — you're the first voice patients hear

Schedule, confirm, and reschedule patient appointments with accuracy, efficiency, and care

Greet patients warmly when they arrive and assist as needed with check-in and out for visits

Address patient questions about appointments, procedures, insurance, and billing both over the phone and in-person

Build rapport over the phone — patients should feel heard, valued, and excited about their upcoming visits

Manage the scheduling system to ensure appointments are accurate and the schedule runs smoothly

Patient Payments: take patient payments at check in or check out and accurately record them in the patient record

Supporting the Office:

Manage patient records to ensure all information is current and precise

Process patient payments accurately and professionally

Support the team with filing, scanning, data entry, and other administrative tasks as needed

Communicate effectively with patients, providers, and teammates — clear communication is everything

Qualifications

Schedule & Pay:

Full-Time Position: 38-40 hours per week

Hours: Monday–Friday scheduling typically 7:30-4:30

Starting Pay: $18.50–$19.50/hour based on experience and performance

Note: Schedule may adjust for Federal holidays and staff vacation coverage

Your Qualities:

Genuinely positive and upbeat — you bring energy and enthusiasm to your work every day

A team player who cares — you actively contribute to a welcoming, supportive office culture

A hard worker — you're willing to roll up your sleeves and do what it takes

Excellent communicator — you listen actively, show empathy, and express yourself clearly

Reliable and punctual — your teammates and patients count on you to show up and follow through

Organized and detail-oriented — you anticipate problems and prevent them from happening

Calm and focused — you handle the natural chaos of a busy clinic with grace and professionalism

Eager to learn — you're genuinely curious and excited about developing new skills

Professional appearance and demeanor — you represent our practice with pride

Required:

Strong customer service experience (retail, hospitality, or similar environments count!). Prefer at least 18 months in a medical, med spa or dental setting

Excellent phone etiquette and communication skills

Willingness to learn and grow in a medical setting

Preferred:

Prior experience in a medical office or patient-facing healthcare environment

Familiarity with scheduling software or patient management systems

Basic understanding of medical insurance and billing concepts

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Join Us?

Growth & Development:

On-the-job training — you'll learn everything you need to succeed

Mentorship from our experienced clinical team

Clear pathway to expand your responsibilities and advance your career within our practice

Opportunity to develop valuable healthcare skills that open doors

Our Culture:

A close-knit team that genuinely cares about each other

Fast-paced, friendly environment where no two days are the same

Leadership that listens and values your input

Patients who appreciate and remember you

Full-Time Benefits:

Health and Dental Insurance

Consistent Monday–Friday schedule (no weekend or evening shifts)

Employee discount on aesthetic procedures and premium skincare products

About Us

We're more than a medical practice — we're a team of professionals dedicated to helping our patients feel confident and cared for. We believe in building a workplace where everyone matters, your contributions are noticed, and there's real opportunity to grow.