Medical Receptionist/Front Desk

Peninsula Allergy & Asthma Associates is seeking a friendly, energetic, and dependable individual to join our team as a Front Desk Receptionist. This position plays an essential role in creating a positive patient experience by providing exceptional customer service and administrative support within our medical practice.

The Front Desk Receptionist is a multi-skilled administrative professional who works both independently and collaboratively with healthcare staff to ensure efficient office operations and high-quality patient care. As the first point of contact for our patients, professionalism, strong communication skills, and a welcoming demeanor are essential- even during busy or stressful situations.

We are looking for someone who is reliable, team-oriented, and able to adapt to the needs of a fast-paced medical office. Prompt arrival 15 minutes prior to the scheduled shift and maintaining a clean, professional appearance are expected. Employees may also be asked to assist with additional duties as needed.

Position Details
Full-time position (4-5 days a week)
Travel between the Georgetown, DE and Salisbury, MD office is required (Ideally two days in Salisbury and 2-3 days in Georgetown)
Office Hours:
Monday-Thursday 9 am-5 pm (paid hour lunch from 12pm-1pm)
Friday 9 am-2 pm
Responsibilities
Greet and assist patients in a professional and courteous manner
Answer and direct incoming phone calls
Schedule patient appointments
Check patients in and out, including verifying and updating demographic and insurance information
Collect co-pays and outstanding balances
Verify insurance eligibility and benefits
Review and update patient referral information as needed
Scan and upload patient documents and records
Maintain and organize patient charts/files
Receive, review, and distribute electronic faxes
Assist with additional administrative and clinical support duties as assigned
Qualifications
Previous medical administrative or front desk experience preferred
Strong patient service and communication skills
General office and administrative experience
Proficiency with EMR/EHR software systems
Knowledge of HIPAA regulations and patient confidentiality standards
Familiarity with medical terminology and medical records management
Pay: $17.00 - $19.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Medical receptionist: 1 year (Preferred)
EMR systems: 1 year (Preferred)
Work Location: In person