full-time 2 months ago
Medical Receptionist/Front Desk
Ear Nose and Throat Practice
20911 Earl Street, Torrance, CA 90503
From 24/hr
About the Practice
N/A Team Members
Software Software
Job Description
We believe in providing extraordinary healthcare and concierge service excellence to our valued patients. We aim to provide an exceptional working environment for our employees. Whatever your role and whatever expertise you bring we are dedicated to helping you achieve your full potential in an environment of respect innovation and teamwork.
Our Mission is to help patients live better lives by providing them a safe, happy place to share with them knowledge and expertise that can enable them to make choices lending to better health, more success and happiness.
Our Mantra is to Hear Better, Smell Better, Breathe Better, Speak Better, Sleep Better, and Live Better.
Arrives THIRTY (30) minutes prior to clinic beginning of session to prepare for patients
- Prints out and places schedule on providers desk prior to starting of session
- Gets petty cash from Doctor and makes sure it has correct change
- Greets patients with a smile and welcomes them to BCENTS. Interacts courteously and professionally with patients at all times
- Has knowledge and instructs patient to use sign-in sheet
- Promptly checks patient in on the Meditouch system
- Scans photo ID’s and Insurance cards when necessary into Meditouch system
- Collects & posts patient co-pays or coinsurance when applicable and informs patients of previous balances. Collects and posts previous balances
- Maintains a supply of NP paperwork at front desk on clipboards, ready for patients use
- Educates and answers any/all questions may have regarding paperwork
- Double checks that all patient paperwork is completed correctly
- Gives NP paperwork to back office staff in a timely manner
- Monitors patient flow and notifies back float when needed
- Communicates often with back office Medical Assistant as to cancelled, rescheduled or no show appointments for the session
- Calls no show appointments during the session to advise and reschedule appointment. Discourages cancellations effectively
- Communicates with provider IF a patient arrives late for the appointment (greater than fifteen (15) minutes). Provider will determine IF patient will be seen. Communicates to patient and MA the outcome
- Understands how to communicate with patients who walk in either without an appointment or if they think they have an appointment, but are not on the schedule. Discusses this with the provider and/or Practice Leader
- Completes chart prepping three (3) days in advance
- Confirms we have any/all necessary test results
- Reads and understands EMR system previous encounter notes to confirm if patient is scheduled correctly
- Requests additional HCP, THIPA or Regal Medical Group authorizations for scopes, audios and etc. accordingly
- Has been trained, has access, and is educated on the use of portals for test results
- Verifies if patient has audio before or after appointment with provider
- Alerts the audiologist of patient waiting for audiogram
- Confirms appointments two-three (2-3) business days prior to appointment day
- Understands and balances end of session report
- Checks messages in Meditouch system often during the session for messages from providers, coworkers or management
- Answers phones, whenever necessary. Fills in openings on the schedule for any/all providers. Uses the priority lists, whenever possible
- Cleans the front office and break room according to the front staff maintenance worksheet
- Be a team player. Provide Concierge Service to our valued patients
- Attend and participate in monthly staff meetings
- Train staff accordingly
- Maintain knowledge of Policy & Procedure Manual and any/all updates
- Monitors the front desk until the staff from the next session arrives
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
Associate (Preferred)
Work Location: In person
Our Mission is to help patients live better lives by providing them a safe, happy place to share with them knowledge and expertise that can enable them to make choices lending to better health, more success and happiness.
Our Mantra is to Hear Better, Smell Better, Breathe Better, Speak Better, Sleep Better, and Live Better.
Arrives THIRTY (30) minutes prior to clinic beginning of session to prepare for patients
- Prints out and places schedule on providers desk prior to starting of session
- Gets petty cash from Doctor and makes sure it has correct change
- Greets patients with a smile and welcomes them to BCENTS. Interacts courteously and professionally with patients at all times
- Has knowledge and instructs patient to use sign-in sheet
- Promptly checks patient in on the Meditouch system
- Scans photo ID’s and Insurance cards when necessary into Meditouch system
- Collects & posts patient co-pays or coinsurance when applicable and informs patients of previous balances. Collects and posts previous balances
- Maintains a supply of NP paperwork at front desk on clipboards, ready for patients use
- Educates and answers any/all questions may have regarding paperwork
- Double checks that all patient paperwork is completed correctly
- Gives NP paperwork to back office staff in a timely manner
- Monitors patient flow and notifies back float when needed
- Communicates often with back office Medical Assistant as to cancelled, rescheduled or no show appointments for the session
- Calls no show appointments during the session to advise and reschedule appointment. Discourages cancellations effectively
- Communicates with provider IF a patient arrives late for the appointment (greater than fifteen (15) minutes). Provider will determine IF patient will be seen. Communicates to patient and MA the outcome
- Understands how to communicate with patients who walk in either without an appointment or if they think they have an appointment, but are not on the schedule. Discusses this with the provider and/or Practice Leader
- Completes chart prepping three (3) days in advance
- Confirms we have any/all necessary test results
- Reads and understands EMR system previous encounter notes to confirm if patient is scheduled correctly
- Requests additional HCP, THIPA or Regal Medical Group authorizations for scopes, audios and etc. accordingly
- Has been trained, has access, and is educated on the use of portals for test results
- Verifies if patient has audio before or after appointment with provider
- Alerts the audiologist of patient waiting for audiogram
- Confirms appointments two-three (2-3) business days prior to appointment day
- Understands and balances end of session report
- Checks messages in Meditouch system often during the session for messages from providers, coworkers or management
- Answers phones, whenever necessary. Fills in openings on the schedule for any/all providers. Uses the priority lists, whenever possible
- Cleans the front office and break room according to the front staff maintenance worksheet
- Be a team player. Provide Concierge Service to our valued patients
- Attend and participate in monthly staff meetings
- Train staff accordingly
- Maintain knowledge of Policy & Procedure Manual and any/all updates
- Monitors the front desk until the staff from the next session arrives
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
Associate (Preferred)
Work Location: In person
Requirements
• Teamwork
• Interpersonal skills
• Clinical information systems
• Scanning
• Managing patient records
• Interpersonal skills
• Clinical information systems
• Scanning
• Managing patient records
Position Closed
This job is no longer accepting applications.