Medical Receptionist/Front Desk

At our clinic, people come first—always. We’re seeking a compassionate, motivated individual who shares our commitment to creating a warm, supportive culture where every team member feels valued and empowered.

If you're passionate about people and want to be part of a workplace that feels like home, we’d love to meet you.

Caring for vision means caring for people. We provide surgical, medical, and routine eye care to our local communities. As a well-established, privately owned ophthalmology practice, we pride ourselves on exceptional patient care. Our close-knit team includes board-certified eye surgeons, optometrists, skilled technicians, and dedicated support staff. Here, every patient matters.

While experience in ophthalmology is preferred, we are willing to train the right candidate who aligns with our values and commitment to outstanding care.

This position will involve working between our Golden Valley and Plymouth locations.

About the role:
As a vital member of our front desk team at West Metro Eye, you will be the first point of contact for patients and guests, setting the tone for their experience. We seek a professional with a warm and welcoming demeanor who can prioritize patient care while managing key administrative functions. In this role, you will facilitate check-in and check-out processes, handle incoming calls, coordinate patient referrals, and provide essential medical administrative support.

You will greet and assist patients while maintaining professionalism and patient care priorities. Responsibilities include managing appointments, maintaining accurate records, handling calls, processing payments, and ensuring smooth front desk operations. You'll also track diagnostic tests, communicate important information to patients, and support administrative tasks like ordering supplies and maintaining HIPAA compliance.

Essential Skills and Abilities:
Strong organizational skills and the ability to manage multiple tasks simultaneously.

Meticulous attention to detail
Ability to work independently and as well as in a team setting
Strong communication and interpersonal skills. Personable and empathetic to patients and peers’ needs and concerns.

Effective time-management and productivity.

Professional appearance and work ethic.

Proficient in using relevant computer software and applications.

Required Education:
High School Diploma or GED
Preferred Education and Experience:
One year of experience in a medical office setting is highly desirable.

Familiarity with patient scheduling software, preferably with at least one year of experience.

Strong customer service background, ideally with two years of experience in a patient-facing or client service role.

Physical Requirements:
Must be comfortable working in close proximity to others on a continuous basis.

Able to stand and/or walk for 50% to 75% of the workday.

Can sit for up to 50% of the time.

Capable of regularly lifting up to 10 pounds.

Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee discount
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Retirement plan
Uniform allowance
Experience:
Customer Service: 2 years (Required)
Ability to Commute:
Golden Valley, MN 55422 (Required)
Ability to Relocate:
Golden Valley, MN 55422: Relocate before starting work (Required)
Work Location: In person