Medical Receptionist / Front Desk Coordinator

Flourish Family Medicine – Mill Creek, WA
Full-Time | 40 hours/week | $18–$23/hour DOE
Join the Flourish Family Medicine Team
Flourish Family Medicine is a Naturopathic family medicine practice in Mill Creek, WA. We provide comprehensive primary and integrative care for the whole family and are looking for an experienced Medical Receptionist / Front Desk Coordinator to join our team.

Our front desk team plays an important role in creating a welcoming, organized, and positive experience for our patients. We are looking for someone who genuinely enjoys helping people, thrives in a busy medical office, and wants to be part of a supportive, collaborative team.

This is a great fit for someone who is friendly and professional, highly organized, comfortable multitasking, and able to take initiative without needing constant direction.

What You'll Do
As one of the first points of contact for our patients, you'll help keep the practice running smoothly while ensuring patients feel welcomed and supported.

Responsibilities include:
Answering and managing incoming phone calls
Scheduling new and established patient appointments
Greeting patients and assisting with check-in and check-out
Collecting and verifying demographic and insurance information
Assisting patients with portal registration and access
Collecting copays, balances, and other patient payments
Answering general insurance and billing questions
Communicating clearly with patients regarding scheduling and office policies
Coordinating with providers, medical assistants, billing staff, and other members of the care team
Assisting with incoming documents, records, and other front-office administrative tasks
Helping maintain an organized, efficient, and welcoming front office
Supporting other reception and administrative duties as needed
Who We're Looking For
Our ideal candidate is someone who can balance excellent customer service with the efficiency required in a busy medical practice.

You should be:
Friendly, warm, and professional with patients
Reliable and punctual
Organized and detail-oriented
Comfortable managing multiple priorities at once
Adaptable and able to stay calm when the office gets busy
A strong verbal and written communicator
Self-directed and comfortable taking initiative
Confident using computers, electronic health records, patient portals, and other office technology
A collaborative team member who is willing to jump in and help where needed
Experience Required
At least 1 year of recent experience in a medical office setting as a:
Medical Receptionist
Medical Front Desk Coordinator
Patient Services Representative
Medical Assistant
Medical Office Assistant
or another similar healthcare office position.

Experience with medical scheduling, insurance verification, and patient billing is strongly preferred.

Compensation & Benefits
Pay: $18–$23/hour, depending on experience
This is a full-time, 40-hour-per-week, in-person position at our Mill Creek clinic.

Eligible employees receive:
Medical, dental, and vision insurance
IRA with employer matching up to 3%
8 paid holidays per year
Tiered PTO accrual
Paid sick leave in accordance with Washington State law
Voluntary life and disability insurance options
Why Flourish?

We know that the front desk can set the tone for an entire medical practice. We value the people in these roles and want our team members to feel supported, respected, and connected to the larger mission of the practice.

You'll be joining a collaborative team that cares about providing an excellent patient experience while supporting one another in a busy clinical environment.

If you are an experienced medical receptionist who enjoys working with patients, takes pride in keeping things organized, and is looking for a long-term position with a supportive healthcare team, we'd love to hear from you.

Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
403(b) matching
Bereavement leave
Dental insurance
Disability insurance
Employee discount
Free parking
Health insurance
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Retirement plan
Vision insurance
Medical Specialty:
Primary Care
Ability to Commute:
Mill Creek, WA 98012 (Required)
Ability to Relocate:
Mill Creek, WA 98012: Relocate before starting work (Required)
Work Location: In person