full-time 1 month ago
Medical Receptionist | Front Desk | Customer Service (Healthcare)
Joy & Laughter Developmental Therapy
2262 North 1st Street, San Jose, CA 95131
21 - 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Medical Receptionist / Patient Services Coordinator
~~Join a Growing Pediatric Therapy Team~~
Joy & Laughter Developmental Therapy is seeking a friendly, organized, and customer-focused Medical Receptionist / Patient Services Coordinator to support our front desk operations and help create an exceptional experience for the children and families we serve.
This position is ideal for someone with experience in medical reception, front desk operations, healthcare administration, patient services, customer service, or other client-facing roles.
Position Summary
Setting: Pediatric Therapy Clinic
Compensation: $21-$25 per hour based on experience.
Monthly performance bonuses are available for team members who consistently meet scheduling, customer service, and administrative performance goals.
Role Focus:
Front Desk Operations
Customer Service
Patient Scheduling
Patient Intake
Insurance Verification & Authorizations
Administrative Support
Who We Serve:
Children and adolescents receiving speech therapy, occupational therapy, and physical therapy services.
-------------------------------------------------------------------------------------------
Benefits
401(k) w/ matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Flexible Schedule
Professional Development Assistance
Opportunities for Advancement
What You'll Do
As a Medical Receptionist / Patient Services Coordinator, you will:
Provide exceptional customer service to patients and families
Serve as a welcoming and professional first point of contact at the front desk
Schedule evaluations, therapy appointments, and make-up visits
Complete patient intake and registration processes
Verify insurance benefits and obtain authorizations
Collect co-pays, balances, and payments
Maintain accurate patient records and documentation
Coordinate communication between families, therapists, and administrative staff
Help resolve scheduling and customer service concerns
Support clinic goals by meeting scheduling, customer service, and administrative performance expectations
Identify opportunities to improve systems and processes that support patient care
A Typical Day May Include
Greeting children and families at the front desk
Answering incoming phone calls
Responding to emails and patient inquiries
Scheduling and rescheduling appointments
Completing patient registration and intake paperwork
Verifying insurance benefits and authorizations
Collecting payments and processing transactions
Following up with families regarding appointments and documentation
Tracking scheduling and customer service performance metrics
Collaborating with therapists to ensure smooth clinic operations
What We're Looking For
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Strong attention to detail
Ability to work in a fast-paced environment
Strong technology and computer skills
Professional, dependable, and team-oriented attitude
Ability to prioritize tasks and solve problems independently
Required Qualifications
1+ year of professional work experience in customer service, reception, administrative support, healthcare, hospitality, retail, or another client-facing role
Demonstrated ability to learn new systems and work independently after training
Proficiency with Microsoft Office and Google Workspace
Strong written and verbal communication skills
Ability to learn and follow HIPAA and confidentiality requirements
Preferred Qualifications
Experience in a medical office, therapy clinic, dental office, hospital, or healthcare setting
Experience with patient scheduling, insurance verification, authorizations, or medical reception
Bilingual in Spanish, Mandarin, or Vietnamese
Bachelor's degree in Business, Communications, Healthcare Administration, or a related field
You May Be a Great Fit If You...
You enjoy interacting with children and families throughout your day.
You take pride in creating a welcoming, organized, and professional environment.
You enjoy solving problems and helping people find solutions.
You are comfortable balancing customer service with administrative responsibilities.
You appreciate clear expectations, measurable goals, and opportunities for growth.
You believe that details matter and understand that strong administrative support helps more children access the services they need.
You enjoy being part of a team that is both supportive and accountable.
Who We Serve
At Joy & Laughter Developmental Therapy, we provide speech therapy, occupational therapy, and physical therapy services for children and adolescents.
Every day, we have the privilege of supporting children with developmental, communication, sensory, motor, and social-emotional needs. Our families trust us during some of the most important moments in their child's development, and we strive to create a welcoming, supportive experience from the very first interaction.
We're looking for team members who genuinely enjoy working with children and families and who take pride in helping others.
Our Culture
At Joy & Laughter Developmental Therapy, we believe that compassion and accountability go hand in hand.
We work hard, support one another, and hold ourselves to a high standard because the work we do directly impacts children and families. Every scheduled evaluation, completed authorization, returned phone call, and positive family interaction helps connect a child with the services they need.
We are looking for team members who care deeply about helping others and who take pride in doing their part to make a meaningful difference.
About Joy & Laughter Developmental Therapy
Founded in 2012, Joy & Laughter Developmental Therapy provides pediatric speech, occupational, and physical therapy services throughout the Bay Area.
We are proud to have been recognized on the Inc. 5000 list for three consecutive years as one of America's fastest-growing private companies.
Our mission is simple:
~~Making Childhood Fun for Everyone!
Our culture is built on compassion, communication, collaboration, and continuous improvement. If you're looking for a place where you can grow professionally while making a meaningful difference in the lives of children and families, we'd love to hear from you.
Sound Like a Fit?
Email: HR@JLDtherapy.com
Call: (408) 337-2727
Learn more: www.jldtherapy.com/join-our-team
Or click “Apply Now” and start a conversation with us!
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Healthcare: 1 year (Preferred)
Language:
Spanish (Preferred)
Ability to Commute:
San Jose, CA 95131 (Preferred)
Work Location: In person
~~Join a Growing Pediatric Therapy Team~~
Joy & Laughter Developmental Therapy is seeking a friendly, organized, and customer-focused Medical Receptionist / Patient Services Coordinator to support our front desk operations and help create an exceptional experience for the children and families we serve.
This position is ideal for someone with experience in medical reception, front desk operations, healthcare administration, patient services, customer service, or other client-facing roles.
Position Summary
Setting: Pediatric Therapy Clinic
Compensation: $21-$25 per hour based on experience.
Monthly performance bonuses are available for team members who consistently meet scheduling, customer service, and administrative performance goals.
Role Focus:
Front Desk Operations
Customer Service
Patient Scheduling
Patient Intake
Insurance Verification & Authorizations
Administrative Support
Who We Serve:
Children and adolescents receiving speech therapy, occupational therapy, and physical therapy services.
-------------------------------------------------------------------------------------------
Benefits
401(k) w/ matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Flexible Schedule
Professional Development Assistance
Opportunities for Advancement
What You'll Do
As a Medical Receptionist / Patient Services Coordinator, you will:
Provide exceptional customer service to patients and families
Serve as a welcoming and professional first point of contact at the front desk
Schedule evaluations, therapy appointments, and make-up visits
Complete patient intake and registration processes
Verify insurance benefits and obtain authorizations
Collect co-pays, balances, and payments
Maintain accurate patient records and documentation
Coordinate communication between families, therapists, and administrative staff
Help resolve scheduling and customer service concerns
Support clinic goals by meeting scheduling, customer service, and administrative performance expectations
Identify opportunities to improve systems and processes that support patient care
A Typical Day May Include
Greeting children and families at the front desk
Answering incoming phone calls
Responding to emails and patient inquiries
Scheduling and rescheduling appointments
Completing patient registration and intake paperwork
Verifying insurance benefits and authorizations
Collecting payments and processing transactions
Following up with families regarding appointments and documentation
Tracking scheduling and customer service performance metrics
Collaborating with therapists to ensure smooth clinic operations
What We're Looking For
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Strong attention to detail
Ability to work in a fast-paced environment
Strong technology and computer skills
Professional, dependable, and team-oriented attitude
Ability to prioritize tasks and solve problems independently
Required Qualifications
1+ year of professional work experience in customer service, reception, administrative support, healthcare, hospitality, retail, or another client-facing role
Demonstrated ability to learn new systems and work independently after training
Proficiency with Microsoft Office and Google Workspace
Strong written and verbal communication skills
Ability to learn and follow HIPAA and confidentiality requirements
Preferred Qualifications
Experience in a medical office, therapy clinic, dental office, hospital, or healthcare setting
Experience with patient scheduling, insurance verification, authorizations, or medical reception
Bilingual in Spanish, Mandarin, or Vietnamese
Bachelor's degree in Business, Communications, Healthcare Administration, or a related field
You May Be a Great Fit If You...
You enjoy interacting with children and families throughout your day.
You take pride in creating a welcoming, organized, and professional environment.
You enjoy solving problems and helping people find solutions.
You are comfortable balancing customer service with administrative responsibilities.
You appreciate clear expectations, measurable goals, and opportunities for growth.
You believe that details matter and understand that strong administrative support helps more children access the services they need.
You enjoy being part of a team that is both supportive and accountable.
Who We Serve
At Joy & Laughter Developmental Therapy, we provide speech therapy, occupational therapy, and physical therapy services for children and adolescents.
Every day, we have the privilege of supporting children with developmental, communication, sensory, motor, and social-emotional needs. Our families trust us during some of the most important moments in their child's development, and we strive to create a welcoming, supportive experience from the very first interaction.
We're looking for team members who genuinely enjoy working with children and families and who take pride in helping others.
Our Culture
At Joy & Laughter Developmental Therapy, we believe that compassion and accountability go hand in hand.
We work hard, support one another, and hold ourselves to a high standard because the work we do directly impacts children and families. Every scheduled evaluation, completed authorization, returned phone call, and positive family interaction helps connect a child with the services they need.
We are looking for team members who care deeply about helping others and who take pride in doing their part to make a meaningful difference.
About Joy & Laughter Developmental Therapy
Founded in 2012, Joy & Laughter Developmental Therapy provides pediatric speech, occupational, and physical therapy services throughout the Bay Area.
We are proud to have been recognized on the Inc. 5000 list for three consecutive years as one of America's fastest-growing private companies.
Our mission is simple:
~~Making Childhood Fun for Everyone!
Our culture is built on compassion, communication, collaboration, and continuous improvement. If you're looking for a place where you can grow professionally while making a meaningful difference in the lives of children and families, we'd love to hear from you.
Sound Like a Fit?
Email: HR@JLDtherapy.com
Call: (408) 337-2727
Learn more: www.jldtherapy.com/join-our-team
Or click “Apply Now” and start a conversation with us!
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Healthcare: 1 year (Preferred)
Language:
Spanish (Preferred)
Ability to Commute:
San Jose, CA 95131 (Preferred)
Work Location: In person
Requirements
• Administrative experience
• Bachelor's degree
• Spanish
• Teamwork
• Administrative experience (1–2 years)
• HIPAA
• Customer service
• Appointment scheduling
• Bachelor's degree
• Spanish
• Teamwork
• Administrative experience (1–2 years)
• HIPAA
• Customer service
• Appointment scheduling
About Joy & Laughter Developmental Therapy
Joy & Laughter Developmental Therapy is a pediatric therapy center in San Jose, CA, focused on providing play-based and neurodiverse affirming care for children from birth through age 12. Their mission is to make childhood fun for everyone by helping children achieve their developmental goals through occupational, physical, speech, and feeding therapy.
Position Closed
This job is no longer accepting applications.