full-time 2 months ago
Medical Receptionist/Front Desk- FQHC-PC
Anonymous Office
335 South Franklin Street, Wilkes-Barre, PA 18702
Competitive Compensation
About the Practice
6 Team Members
Dentrix Software
Job Description
Purpose of this position:
We are seeking a courteous, organized, and culturally sensitive Front Desk Medical Receptionist to join our team at a Federally Qualified Health Center (FQHC). In this role, you will be the first point of contact for our patients, helping to create a welcoming environment while supporting access to high-quality, comprehensive primary care services. The ideal candidate will be committed to serving diverse populations and ensuring equitable access to care.
Key Responsibilities:
Greet patients and visitors in a professional and compassionate manner
Check-in and check-out patients, verifying demographic and insurance information
Collect co-pays, payments, and provide receipts as needed including sliding scale
Schedule, confirm, reschedule, and cancel appointments using EHR system
Answer and route incoming calls, respond to messages, and provide information regarding services
Maintain accurate, up-to-date patient records in compliance with HIPAA and clinic policies
Verify insurance eligibility, including Medicaid, Medicare, and sliding fee scale documentation
Assist patients with registration paperwork and translation support as needed (if bilingual)
Collaborate with medical assistants, case managers, and providers to coordinate patient flow
Support patients with referrals, authorizations, and other administrative tasks as directed
Ensure reception area is clean, organized, and stocked with relevant information and forms
Uphold the mission and values of the health center, emphasizing equitable and culturally competent care
Working Conditions:
Outpatient clinic setting
Frequent interaction with patients, families, and healthcare team members
Requires sitting, standing, and use of office equipment for extended periods
The Conyngham Primary Health Care Center creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.
Employee Benefits Include:
FREE Health Care/Medical Coverage
Affordable Dental, Vision & Supplementary Insurances
FREE Life Insurance & FREE Long Term Disability
Safe Harbor 401k with Dollar-for-Dollar Matching
FREE Employee Assistance Programs
Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
Tuition Reimbursement - Advanced Degree & Development Opportunities
Student Loan Assistance Program ($100 per month on existing student loans)
FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
FREE Subscription to the “Calm App”
Employee Referral Bonuses
Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
Additional Benefits:
Phone Plan Discounts & Online Shopping Discounts
Workplace Banking Program Benefits
Flexible Spending Accounts . . . . AND MANY MORE!!
**CSC/RCC have been Voted and Certified as a “Great Place to Work” in 2025-2026!**
High school diploma or equivalent required; additional training in medical administration preferred
At least 1 year of front office experience in a medical setting, preferably in a community health or FQHC environment
Experience working with underserved and diverse patient populations strongly preferred
Proficiency with Electronic Health Record (EHR) systems; experience with eClinicalWorks, NextGen, SmartCare, or similar systems is a plus
Strong communication skills, both verbal and written
Bilingual (e.g., English/Spanish) preferred or as required by patient population
Knowledge of Medicaid, Medicare, managed care plans, and sliding fee scale processes
Professional, empathetic, and patient-centered approach to customer service
Ability to manage multiple priorities in a fast-paced clinical environment
Other duties as required
We are seeking a courteous, organized, and culturally sensitive Front Desk Medical Receptionist to join our team at a Federally Qualified Health Center (FQHC). In this role, you will be the first point of contact for our patients, helping to create a welcoming environment while supporting access to high-quality, comprehensive primary care services. The ideal candidate will be committed to serving diverse populations and ensuring equitable access to care.
Key Responsibilities:
Greet patients and visitors in a professional and compassionate manner
Check-in and check-out patients, verifying demographic and insurance information
Collect co-pays, payments, and provide receipts as needed including sliding scale
Schedule, confirm, reschedule, and cancel appointments using EHR system
Answer and route incoming calls, respond to messages, and provide information regarding services
Maintain accurate, up-to-date patient records in compliance with HIPAA and clinic policies
Verify insurance eligibility, including Medicaid, Medicare, and sliding fee scale documentation
Assist patients with registration paperwork and translation support as needed (if bilingual)
Collaborate with medical assistants, case managers, and providers to coordinate patient flow
Support patients with referrals, authorizations, and other administrative tasks as directed
Ensure reception area is clean, organized, and stocked with relevant information and forms
Uphold the mission and values of the health center, emphasizing equitable and culturally competent care
Working Conditions:
Outpatient clinic setting
Frequent interaction with patients, families, and healthcare team members
Requires sitting, standing, and use of office equipment for extended periods
The Conyngham Primary Health Care Center creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.
Employee Benefits Include:
FREE Health Care/Medical Coverage
Affordable Dental, Vision & Supplementary Insurances
FREE Life Insurance & FREE Long Term Disability
Safe Harbor 401k with Dollar-for-Dollar Matching
FREE Employee Assistance Programs
Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
Tuition Reimbursement - Advanced Degree & Development Opportunities
Student Loan Assistance Program ($100 per month on existing student loans)
FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
FREE Subscription to the “Calm App”
Employee Referral Bonuses
Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
Additional Benefits:
Phone Plan Discounts & Online Shopping Discounts
Workplace Banking Program Benefits
Flexible Spending Accounts . . . . AND MANY MORE!!
**CSC/RCC have been Voted and Certified as a “Great Place to Work” in 2025-2026!**
High school diploma or equivalent required; additional training in medical administration preferred
At least 1 year of front office experience in a medical setting, preferably in a community health or FQHC environment
Experience working with underserved and diverse patient populations strongly preferred
Proficiency with Electronic Health Record (EHR) systems; experience with eClinicalWorks, NextGen, SmartCare, or similar systems is a plus
Strong communication skills, both verbal and written
Bilingual (e.g., English/Spanish) preferred or as required by patient population
Knowledge of Medicaid, Medicare, managed care plans, and sliding fee scale processes
Professional, empathetic, and patient-centered approach to customer service
Ability to manage multiple priorities in a fast-paced clinical environment
Other duties as required
Position Closed
This job is no longer accepting applications.