Medical Receptionist/Front Office

POSITION SUMMARY: Underneath the supervision of the Center Leader or Office Manager, responsible for areas such as checking in patients, answering phones, directing incoming vendors, insurance verification, scheduling of surgical procedures, billing/coding/accounts receivable, or accounts payable records. Promotes a favorable image of the Center to physicians, patients, insurance companies, and the general public.

QUALIFICATIONS:
High School Diploma or GED
One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)
Strong computer skills
Knowledge of CPT code preferred (certification preferred, not required)
Ability to speak and understand the English language
Strong ethical and moral character references
PRIMARY AND SECONDARY LOCATION: The primary location for this position is in San Luis Obispo. Cross-training to our Templeton location will be required to help cover sick calls and vacation requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as a telephone operator for the center; routes incoming calls properly and takes accurate messages when unable to connect the caller to the requested party. Receives and distributes all mail and special deliveries. Greets patients and provides necessary paperwork for completion. Notifies appropriate nursing staff that the patient is present after the patient has completed paperwork. Keeps track of patient's family, patient's driver, etc. Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality. Prints out all labels, forms, etc., for patient charts and assembles charts before appointment. Calls appropriate agencies for assistance in case of emergency. Stamps the back of each check with a deposit stamp at the time of receipt. Makes copies of all checks with EOBs in the mail, credit card slips, and cash received from patients. Separates EOBs from checks and attaches original EOB to copy. Issues appropriate receipts when receiving payments by cash or check directly from patients. Verifies credit cards if used and issues appropriate duplicate receipts. Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately. If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log. Balances log to cash/checks/credit card payments. Completes deposit log for patient and insurance payments. Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.). If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs. Balances deposit log to payments-received log less credit card payments. Gives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to Business Office Manager. Submits secondary billing in a timely manner with appropriate supporting documentation. Reviews patient accounts for accuracy and completeness and obtain any missing information. Demonstrates courtesy and helpfulness toward patients and their families. Participates in continuing education and other learning experiences. Shares knowledge gained in continuing education with staff. Maintains membership in relevant professional organizations. Seeks new learning experiences by accepting challenging opportunities and responsibilities. Welcomes suggestions and recommendations. Regular and predictable attendance. Performs other duties as assigned.

TEAMWORK: Work well with others – be a team member. Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer or other designated person, following the Chain of Command. Participate in staff meetings, in-services, committees, and continuing education as required. Supports the Center's ideology, mission, goals, and objectives. Performs in accordance with the Center's policies and procedures. Conducts self as a positive role model and team member. Follows the Center's standards for ethical business conduct. Recognizes patients' rights and responsibilities and supports them in performance of job duties.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.

LANGUAGE SKILLS: Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is preffered. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions, and professionally interact with the healthcare team, clients, vendors, and the general public.

REASONING ABILITY: Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. Ability to interpret various instructions and forms to understand abstract and concrete variables. Ability to think critically using inductive and deductive reasoning.

PHYSICAL DEMANDS: Ability to sit, stand, and walk for long periods, i.e., 6-8 hours per day. Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight. Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without "giving out” or fatiguing. Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials. Ability to keep or regain your body balance and stay upright. Ability to exert yourself physically over long periods without getting winded or out of breath. Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus .

WORK ENVIRONMENT: Days and hours of work may vary to meet patient needs. Typical shift is 8a-4:30p, but may be scheduled 6:30a-3p. The Center is a well-lit, ventilated and climate controlled environment. Staff will work with medical and office equipment, some of which will have moving parts. Noise level is usually quiet to moderate. Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and cleaning solutions. The Center procedure rooms are often small and, due to equipment, may have little room to work around and may necessitate reaching, pulling, and pushing. Staff will work in close proximity to patients and co-workers
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Medical Specialty:
Gastroenterology
Work Location: In person