Medical Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly face and organized voice of our practice, ensuring smooth daily operations and exceptional patient experiences. Your energetic approach and strong administrative skills will help coordinate patient flow, manage medical records, and support clinical staff. If you thrive in a fast-paced environment and are passionate about delivering outstanding patient service, this opportunity is perfect for you! This paid position offers a chance to grow your career in medical office management while making a meaningful difference in patient care.

Duties
Greet patients warmly, verify insurance coverage, and assist with appointment scheduling using EMR (Electronic Medical Records) systems such as Wound Expert.

Manage multi-line phone systems with professionalism, practicing excellent phone etiquette to answer inquiries and direct calls efficiently
Verify insurance benefits, perform insurance authorizations, and conduct insurance verification to ensure accurate billing and claims processing
Prepare and review medical documentation, including care plans, clinical notes, CPT (Current Procedural Terminology) codes, ICD-9/10 (International Classification of Diseases), and ICD coding for billing purposes
Maintain accurate medical records by filing documents securely and managing electronic health records (EHR) systems while adhering to HIPAA (Health Insurance Portability and Accountability Act) confidentiality policies
Assist with medical billing processes, including collection efforts related to outstanding balances and follow-up on unpaid claims
Support clinical staff by reviewing documentation for accuracy, managing appointment schedules, and handling patient intake procedures
Experience
Previous clinic or healthcare office experience is highly preferred, especially in a medical receptionist or front desk role within dental or medical clinics
Proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix or Eaglesoft is essential
Strong knowledge of health insurance processes including Medicare, Medicaid, HIPAA compliance, insurance verification, and medical billing procedures
Familiarity with medical terminology, CPT coding, ICD-9/10 coding standards for accurate documentation review and billing support
Excellent computer skills with Microsoft Office Suite (Word, Excel) and typing proficiency including 10-key typing capabilities
Bilingual abilities are a plus to effectively serve diverse patient populations
Demonstrated clerical experience involving multi-line phone systems, filing systems (digital and paper), and office management tasks
Exceptional customer service skills combined with professional phone etiquette to create positive patient interactions
Ability to handle sensitive information with discretion while maintaining clinical confidentiality at all times
Join us in delivering compassionate care through efficient administrative support! This role offers an exciting opportunity to develop your skills in a supportive environment dedicated to excellence in healthcare.

Pay: $21.00 - $26.00 per hour
Benefits:
Paid time off
Experience:
Medical receptionist: 2 years (Preferred)
Work Location: In person