Medical Receptionist

Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will serve as the first point of contact for patients, providing exceptional front desk support and ensuring smooth clinic operations. Your energetic approach and excellent communication skills will help create a welcoming environment while managing administrative tasks efficiently. You will handle patient scheduling, insurance verification, medical record management, and coordinate with clinical staff to support quality patient care. This position offers an exciting opportunity to be part of a fast-paced healthcare setting where your organizational skills and medical knowledge make a meaningful difference every day.

Duties
Greet patients warmly and professionally, ensuring a positive first impression
Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or Optimantra
Verify insurance coverage and perform insurance eligibility checks for Medicare, Medicaid, and private plans
Collect and process payments, including medical collections and billing procedures
Manage patient check-in/check-out processes, including documentation review and data entry
Answer multi-line phone systems with excellent phone etiquette, directing calls appropriately
Assist with intake procedures, including collecting medical history and updating care plans
Ensure compliance with HIPAA regulations by safeguarding patient information and handling sensitive documentation securely
Support medical coding activities by understanding CPT (Current Procedural Terminology), ICD-9/10 coding standards, and medical terminology
Organize filing systems for medical records, ensuring easy retrieval and confidentiality
Coordinate with clinical staff on appointment scheduling, follow-ups, and care coordination
Perform clerical duties such as typing reports, managing office supplies, and supporting office management tasks
Prior clinic or healthcare office experience is highly preferred
Knowledge of HIPAA compliance standards related to patient privacy and documentation review
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
Diversity Family Health Values:
1. Always patient-centered
2. Always respectful
3. Always inclusive
4. Always community focused
Please check us out at www.DiversityFamilyHealth.com
Medical Specialties:
Primary care, HIV specialty care, LGBTQ+ care, gender-affirming care
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Retirement plan
Tuition reimbursement
Vision insurance
Work Location: In person
Pay: From $20.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Application Question(s):
Share more about your experience working in a medical or clinical environment.

Work Location: In person