full-time 2 months ago
Medical Receptionist
Carbon Health
Marlboro, NJ 07751
Competitive Compensation
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
About The Role
As a Medical Receptionist in our Support Staff department, you will be the first point of contact for patients and visitors in a fast-paced, busy clinic environment. You will manage a high volume of calls, appointments, and front-desk activities while maintaining a professional and compassionate demeanor. In this full-time hourly role, you will play a key part in ensuring the smooth day-to-day operation of the clinic by providing efficient administrative support, accurate data entry, and exceptional customer service to both patients and clinical staff.
What You'll Do
Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
Schedule, confirm, and adjust patient appointments using practice management systems and office tools
Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
Collect and process payments, co-pays, and billing information in accordance with clinic procedures
Handle sensitive patient information in compliance with privacy and confidentiality standards
Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term
Qualifications
Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
Demonstrated customer service skills with a patient, empathetic, and professional demeanor
Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
High level of accuracy and attention to detail in data entry, scheduling, and documentation
Ability to maintain confidentiality and handle sensitive patient information appropriately
Strong organizational skills and the ability to follow established processes and procedures
Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
Proficiency in English, both written and verbal
BENEFITS
Medical, dental & vision coverage, effective first day of employment
Health Savings Account & Flexible Savings Account option for health care & dependent care
Paid time off, paid sick leave
401k retirement savings plans with employer match
Life & Disability Insurance
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
About The Role
As a Medical Receptionist in our Support Staff department, you will be the first point of contact for patients and visitors in a fast-paced, busy clinic environment. You will manage a high volume of calls, appointments, and front-desk activities while maintaining a professional and compassionate demeanor. In this full-time hourly role, you will play a key part in ensuring the smooth day-to-day operation of the clinic by providing efficient administrative support, accurate data entry, and exceptional customer service to both patients and clinical staff.
What You'll Do
Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
Schedule, confirm, and adjust patient appointments using practice management systems and office tools
Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
Collect and process payments, co-pays, and billing information in accordance with clinic procedures
Handle sensitive patient information in compliance with privacy and confidentiality standards
Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term
Qualifications
Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
Demonstrated customer service skills with a patient, empathetic, and professional demeanor
Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
High level of accuracy and attention to detail in data entry, scheduling, and documentation
Ability to maintain confidentiality and handle sensitive patient information appropriately
Strong organizational skills and the ability to follow established processes and procedures
Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
Proficiency in English, both written and verbal
BENEFITS
Medical, dental & vision coverage, effective first day of employment
Health Savings Account & Flexible Savings Account option for health care & dependent care
Paid time off, paid sick leave
401k retirement savings plans with employer match
Life & Disability Insurance
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
About Carbon Health
Carbon Health is a modern primary and urgent care facility that offers easy scheduling, caring providers, and a friendlier healthcare experience without membership fees. Patients can book same-day appointments, chat with their health team, receive prescriptions at their doorstep, and access all their health information in one place.
Position Closed
This job is no longer accepting applications.