Medical Receptionist

About us
Brain Solutions PLLC was founded in 2013 and has grown to be a leading behavioral health provider in Arizona. We are committed to providing compassionate and comprehensive behavioral healthcare services to pediatrics, adolescents, and adults. Our services include psychotherapy, consultation, psychiatric evaluation, and medication management.

We currently support patients through a team of approximately 10 behavioral health providers. We are seeking a highly organized, dependable, and personable person to become the central point of contact for our patients, providers, referral partners, and administrative operations.

Front Desk
We are experiencing exponential growth at our outpatient treatment center in Mesa, AZ, and we are seeking a front desk team member with the desire to work with patients in a friendly work environment. The ideal candidate will have excellent people skills, problem-solving skills, and experience coordinating care for patients. Must have experience in an office setting and have working knowledge of prior authorizations, verifications, scheduling, and how to facilitate healthcare services. Essential functions include, but are not limited to:
Serve as the primary front-office contact for patients, families, referral sources, and providers.

Answer incoming telephone calls, respond to voicemail, and appropriately route questions and requests.

Provide professional, compassionate, and timely customer service to patients and families.

Schedule new and established patient appointments and maintain provider calendars.

Coordinate appointment changes, cancellations, reminders, and follow-up.

Assist with patient check-in and other front-desk responsibilities.

Help patients understand administrative requirements and navigate the process of accessing services.

Coordinate communication between patients, providers, outside organizations, and referral sources.

Assist the medical providers with the collection of patient vitals
Provide patient care coordination services, including check-in, collecting payments, insurance verifications, processing prior authorizations, charting, referrals, and case management.

Qualifications, Education, Certification, and Experience Requirements:
High school diploma/GED plus work experience required
Experience scheduling patients in a healthcare setting
Experience working in a related field of behavioral healthcare, medical, or dental office preferred
Experience with electronic medical records (EMR) systems
Behavioral health or mental health practice experience is a plus
Experience with insurance verification, prior authorizations, or medical billing is strongly preferred
Experience working with AHCCCS or other healthcare insurance programs is a plus
Experience with Microsoft Office/Google Workspace and other business software
The ability to use the internet and various web browser software is required
Frequent and prolonged typing and frequent and prolonged operation of a computer, keyboard, and telephone systems required
Previous experience with marketing, human resources, or administrative projects is a plus.

Required languages: English
Job Type: Full-time
Pay: $19.50 - $24.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid sick time
Paid time off
Professional development assistance
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Patient Scheduling: 1 year (Preferred)
Receptionist: 1 year (Required)
Language:
English (Required)
Spanish (Preferred)
Shift availability:
Day Shift (Required)
Work Location: In person