Medical Receptionist

Job Summary
We are seeking a friendly, dependable, and highly organized Medical Receptionist to join our fast-paced urgent care team. As the first point of contact for our patients, you will play a key role in creating a positive patient experience while ensuring efficient front office operations. The ideal candidate enjoys helping people, thrives in a busy environment, has excellent communication skills, and can multitask while maintaining accuracy and professionalism.

Duties
Verify insurance eligibility
Manage appointment scheduling
Register walk-in patients quickly and accurately
Efficiently utilize an EMR to register patients, cross-reference information and maintain proper billing and coding procesees
Prepare and review medical documentation, including care plans, CPT coding, ICD-9/10 coding, and review documentation for accuracy and completeness.

Support clinic operations by managing patient intake forms and coordinating with providers for efficient clinic management.

Collect co-pays and self-pay balances
Scan IDs and insurance cards
Process medical records requests
Fax referrals and records
Answer high-volume phones
Communicate with providers and MAs
Handle occasional upset patients professionally
Maintain front lobby appearance
Qualifications
High school diploma or GED required
Minimum 1 year of medical receptionist or healthcare customer service experience preferred
Experience verifying medical insurance benefits preferred
Experience using Electronic Medical Records (EMR/EHR) systems preferred
Excellent customer service and communication skills
Strong computer proficiency
Ability to multitask in a fast-paced environment
Strong attention to detail and organizational skills
Professional appearance and demeanor
Reliable transportation and dependable attendance
Ability to work flexible hours, including evenings and occasional weekends
What we are looking for
We are looking for someone who:
Enjoys interacting with patients and providing exceptional customer service.

Remains calm and professional during busy clinic hours.

Is dependable, punctual, and takes initiative.

Learns new systems quickly.

Works well with both clinical and administrative staff.

Has a positive attitude and is willing to jump in wherever needed.

Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Application Question(s):
Do you have experience verifying medical insurance eligibility and benefits?

Have you used an Electronic Medical Record (EMR/EHR) system?

Are you available to work between 7:00 AM and 7:00 PM Monday through Friday, with occasional weekends as needed?

Do you have reliable transportation to and from work?

Work Location: In person