Medical Receptionist-Office Coordinator

Respiratory Front Desk & Office Operations Coordinator
Job Summary
Great healthcare opportunity – you will be the central point of our office in Carol Stream, IL. We are seeking a dependable and highly organized Front Desk & Office Operations Coordinator to serve as the central point of responsibility for daily front‑office operations. This role combines excellent customer service with strong operational accountability and is ideal for someone who takes pride in keeping an office running smoothly, efficiently, and professionally.

The ideal candidate will have a warm and friendly personality, demonstrate independence, strong focus, and the ability to multitask effectively while delivering outstanding service to patients both in person and by phone.

Core Responsibilities
Serve as the primary front‑office contact for patients and visitors
Manage daily patient check‑in and check‑out processes accurately
Verify insurance eligibility, benefits, deductibles, and patient responsibility
Maintain complete and accurate patient demographic and financial information
Clearly explain insurance coverage, sleep/DME equipment requirements, and payment expectations
Schedule, confirm, and manage patient appointments
Answer incoming calls, respond to inquiries, and document interactions thoroughly
Monitor daily schedules and patient flow to support smooth front‑office operations
Maintain organized records, documentation, and front‑office systems
Identify workflow issues and address them proactively
Communicate operational needs or concerns to leadership as needed
What This Role Owns
Accuracy and consistency of front‑office workflows
Daily organization and operational readiness of the office
Patient experience at the front desk and over the phone
Timely communication and documentation in Brightree and related systems
Required Experience & Skills
Must proven experience using Brightree
Must have DME experience, preferably with sleep products (CPAP, BiPAP, supplies, etc.)
Strong working knowledge of Microsoft products, including Outlook, Teams, and other Office applications
Ability to multitask effectively while maintaining accuracy and professionalism
Outstanding customer service skills, both in person and by phone
Comfortable using a computer, headset, and basic office technology
Able to independently troubleshoot common issues (e.g., headset not working, system logout, basic connectivity issues)
Willing to learn new systems and follow technical instructions
Strong attention to detail and organizational skills
Ability to work independently and take accountability for daily responsibilities
Preferred Qualifications
Previous experience in healthcare, medical office, or DME setting
Familiarity with insurance verification and payer portals
Comfort using multiple systems simultaneously in a fast‑paced environment
Ideal Candidate Traits
Reliable, focused, and self‑directed
Calm and professional under pressure
Comfortable being the “go‑to” for front‑office workflows
Takes pride in providing a high level of patient service
Schedule
Monday–Friday-8:00 - 5pm
No flexibility or alternative schedules available
On-site in Carol Stream, IL
Why Join Us
Supportive, team‑oriented environment
Opportunity to grow within a patient‑focused healthcare organization
Meaningful work that directly impacts patient experience
Generous time off package
Medical and 401(k) offered
How to Apply
Submit your resume directly through Indeed. We look forward to meeting you.

Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
Front Office: 1 year (Required)
Ability to Commute:
Carol Stream, IL 60188 (Required)
Work Location: In person