Medical receptionist or Dental Receptionist

Job Title: Medical/Dental Receptionist
Location: Newmarket, ON
Clinic: Newmarket Oral & Maxillofacial Surgery
About Us:
We are a team of dedicated surgeons, nurses, assistants, and administrative professionals committed to delivering outstanding patient care. Our fast-paced and busy practice is looking for a professional, organized, energetic, and reliable full-time Receptionist to join our team. While experience in a medical or dental setting is an asset, we are happy to provide training to the right candidate.

Key Responsibilities:
Greet patients warmly and manage check-in and check-out procedures
Schedule, confirm, and manage appointments using computerized systems (including Tracker and 8x8)
Handle appointment cancellations and rescheduling requests efficiently
Answer and manage a multi-line telephone system; respond to patient inquiries in a timely and professional manner
Obtain and verify insurance information and breakdowns
Prepare and submit treatment plan predeterminations
Process patient payments and respond to billing inquiries
Manage accounts receivable and maintain accurate financial records
Obtain, maintain, and update accurate medical/dental records in electronic systems
Send reports and correspondence via email, fax, or mail
Perform administrative duties such as scanning, printing, faxing, auditing schedules, and maintaining office supplies
Ensure the reception and waiting area is clean, organized, and welcoming
Communicate effectively with dental staff to coordinate patient care and treatment plans
Use appropriate dental terminology in patient communication and documentation
Provide administrative support to the reception team, administrator coordinator supervisor and surgeons as required
Core Competencies:
Positive, upbeat, and professional attitude
Strong customer service orientation
Excellent attention to detail and organizational skills
Effective time management and prioritization abilities
Ability to multitask and work efficiently under pressure
High standard of accuracy and quality in work
Strong verbal and written communication skills
Professional and courteous manner, both in person and over the phone
Proficiency with computers and office software
Ability to maintain strict patient confidentiality
Team-oriented with the ability to take direction and work independently
Qualifications & Skills:
Minimum 2 years of experience as a Dental Administrator or in a similar dental/medical office role (required)
Strong knowledge of dental terminology and insurance processes
Experience with Tracker software is preferred
Proficiency in Microsoft Office Suite and general computer skills
Excellent organizational skills with strong attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Self-motivated with the ability to work independently and as part of a team
Strong communication and interpersonal skills
Professional, positive, and empathetic attitude toward patients
Punctual, reliable, and dependable
Proficiency in a second language is considered an asset
What We’re Looking For:
A dynamic, energetic, and professional individual who is a quick learner and brings strong analytical thinking to support effective teamwork and patient care. The ideal candidate is adaptable, detail-oriented, and committed to delivering an excellent patient experience in a fast-paced environment.

Education:
Minimum: High school diploma
Post-secondary education in a related field is an asset
Knowledge or certification in medical/dental terminology is an asset
Experience:
Experience in a medical or dental office or a fast-paced administrative environment is preferred
Compensation:
Competitive salary, based on experience and aligned with industry standards
How to Apply:
We thank all applicants for their interest. Please submit your resume and cover letter. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Ability to commute/relocate:
Newmarket, ON L3Y 2R2: reliably commute or plan to relocate before starting work (required)
Work Location: In person