Medical Receptionist / Patient Care Coordinator

Medical Receptionist / Patient Care Coordinator
Flow Heart and Vascular is looking for a friendly, caring, and detail-oriented Part-Time Medical Office Assistant / Patient Care Coordinator to join our cardiology practice.

This role is a great fit for someone who enjoys helping people, communicates well over the phone, and wants to be part of a medical office that prioritizes patient care, follow-through, and a high-quality patient experience.

The ideal candidate is someone who is warm, dependable, organized, and able to make patients feel heard, respected, and supported.

Responsibilities
Call patients who are due or overdue for follow-up appointments
Help identify patients who need to be scheduled based on results, provider instructions, or office follow-up lists
Contact patients after procedures to check in and see how they are feeling
Escalate patient concerns, symptoms, or questions to the appropriate clinical team member
Help schedule follow-up visits, testing, and other appointments as directed
Answer or return patient calls when needed
Provide friendly, professional, and patient communication over the phone
Document calls, updates, and patient responses clearly and accurately
Assist with appointment reminders, no-show follow-up, and general patient outreach
Support the front office team with light administrative tasks as needed
Follow office protocols, call scripts, and HIPAA/privacy guidelines
Ideal Candidate Traits
Extremely friendly and personable
Caring and compassionate toward patients
Patient and calm when speaking with people
Detail-oriented and organized
Reliable and punctual
Comfortable making phone calls throughout the day
Strong communication skills
Able to follow instructions and office processes carefully
Professional in tone, appearance, and behavior
Able to stay calm and helpful when patients are confused, frustrated, or worried
Good at making people feel comfortable
Able to recognize when something needs to be escalated to clinical staff
Willing to learn and ask questions when needed
Genuinely interested in helping patients have a good experience
Helpful Experience
Prior medical office experience is helpful, but not required. We are willing to train the right person.

Experience that may be a good fit includes:
Medical office or healthcare experience
Front desk or receptionist experience
Customer service experience
Call center or phone-based work
Scheduling or administrative experience
Volunteer work in healthcare or patient care settings
Experience working with older adults or patients
Pre-med, nursing, healthcare administration, public health, or related coursework
Qualifications
High school diploma or equivalent required
Strong phone and customer service skills
Good computer skills
Strong attention to detail
Ability to maintain patient confidentiality
Ability to communicate clearly and professionally
Interest in healthcare or patient care preferred
Pay: $20.00 - $25.00 per hour
Benefits:
Cell phone reimbursement
Dental insurance
Free parking
Fuel discount
Health insurance
Life insurance
Opportunities for advancement
Paid training
Vision insurance
Application Question(s):
At Flow Heart and Vascular, we want every patient interaction to feel thoughtful, personal, and above the standard medical office experience. Why do you feel you would be a strong fit for a patient-centered medical office like ours? Please include any qualities, habits, experiences, or personal traits that would help you make patients feel cared for, supported, and show a willingness to take that extra step. Please answer in 3–5 sentences.

Education:
High school or equivalent (Required)
Work Location: Hybrid remote in Mesa, AZ 85213