Medical Receptionist/Patient Coordinator

Overview
We are looking for an upbeat, enthusiastic Medical Receptionist/Patient Coordinator to join our team. You will be the first point of contact in our office for patients and visitors, so your customer-service skills will be on full display. In this role, you will carry out front desk operations, coordinate appointments, ensure seamless communication between patients and medical staff, check patients in and out, and serve as a knowledgable resource to patients over the phone and in-person. The best candidates will have experience in an administrative or customer-facing role, be technologically savvy, and have a genuine interest in Medical Aesthetics.

Schedule
Monday - Thursday; one late night on Wednesdays ending at 7:30 PM.

Duties
Greet patients and assist with patient intake processes
Schedule appointments accurately using medical scheduling software
Manage multi-line phone systems with professional phone etiquette, directing calls and taking detailed messages
Maintain and update patient billing records within EHR systems
Review documentation for accuracy, ensuring treatment charts mirror billing, and all protocols are followed
Handle billing and collect payment efficiently while adhering to office policies and procedures
Assist with filing, data entry, and general clerical tasks to support clinic operations and office management
Required Qualifications:
Comfortable discussing treatment totals and payment with patients in person and over the phone
Exceptional customer service skills combined with professional phone etiquette and effective communication abilities
Ability to handle sensitive information in accordance with HIPAA guidelines and maintain confidentiality at all times
Strong organizational skills with attention to detail for documentation review and medical records management
Preferred Qualifications:
Proven experience as a Medical Receptionist or in a similar administrative role
Strong knowledge of EMR (Electronic Medical Records) systems
Familiarity with medical terminology/medical aesthetics
Excellent computer skills with proficiency in Google Office applications and office management software
Prior clinic or dental office experience
Knowledge of skincare, injectables, facial treatments, etc
Join us in making a meaningful difference in patient's confidence and wellbeing by providing exceptional administrative support in a fast-paced healthcare environment. Your dedication will help ensure our clinic runs smoothly while delivering compassionate service that patients trust.

Pay: From $21.00 per hour
Expected hours: 20.0 – 25.0 per week
Benefits:
Employee discount
Free parking
Paid training
Uniform allowance
Application Question(s):
What makes you a great fit for this role? (those who do not answer will not be considered)
Ability to Commute:
Westminster, MD 21157 (Required)
Work Location: In person