full-time 3 months ago
Medical Receptionist (Patient Services Representative)
Western Massachusetts Allergy
Springfield, MA
40,000 - 46,000/yr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Western Massachusetts Allergy, LLC is seeking a full-time Medical Receptionist for our Allergy and Immunology practice in Springfield, MA. We are searching for a friendly, outgoing, compassionate candidate with the ability to multitask, who is excited to help people, able to work independently and as part of a team, and with a drive for continual improvement. The practice uses a modern EHR (eClinicalWorks) with the goal of automating repeated processes, facilitating communication, and reducing paperwork.
Primary Responsibilities
Maintaining a friendly and professional demeanor during all patient interactions
Answering a multi-line phone system
Greeting patients as they arrive and helping them check in
Verifying demographics in the EHR
Ensuring relevant forms have been completed in the EHR
Collecting payments (copays and outstanding balances)
Scheduling appointments
Requesting medical records from outside providers
Coordinating outgoing referrals, imaging, and testing
This description is intended to provide a basic guideline for meeting the job requirements. Responsibilities, knowledge, skills, and working conditions may change as needs evolve.
Work Schedule
Monday–Friday
8:30am–5:00pm four days per week; one evening day (10:00am–6:30pm) per week
No weekends
Generous holiday policy
Requirements
Medical office reception experience required — general customer service experience without a healthcare setting will not be considered
Insurance authorization experience required — candidates must have hands-on experience verifying insurance eligibility and processing authorizations
Allergy, immunology, or specialty practice experience strongly preferred
Experience with eClinicalWorks (eCW) strongly preferred
Spanish language proficiency strongly preferred — candidates with demonstrated fluency will receive additional compensation incentives
Positive attitude and desire to contribute to the success of the practice
Cheerful, welcoming demeanor with strong multitasking ability
Benefits
401(k)
Health, Dental, and Vision Insurance
Life and Disability Insurance
Paid time off and Paid Holidays
Personal improvement stipend
A happy, professional place to work!
Pay: $40,000.00 - $46,000.00 per year
Primary Responsibilities
Maintaining a friendly and professional demeanor during all patient interactions
Answering a multi-line phone system
Greeting patients as they arrive and helping them check in
Verifying demographics in the EHR
Ensuring relevant forms have been completed in the EHR
Collecting payments (copays and outstanding balances)
Scheduling appointments
Requesting medical records from outside providers
Coordinating outgoing referrals, imaging, and testing
This description is intended to provide a basic guideline for meeting the job requirements. Responsibilities, knowledge, skills, and working conditions may change as needs evolve.
Work Schedule
Monday–Friday
8:30am–5:00pm four days per week; one evening day (10:00am–6:30pm) per week
No weekends
Generous holiday policy
Requirements
Medical office reception experience required — general customer service experience without a healthcare setting will not be considered
Insurance authorization experience required — candidates must have hands-on experience verifying insurance eligibility and processing authorizations
Allergy, immunology, or specialty practice experience strongly preferred
Experience with eClinicalWorks (eCW) strongly preferred
Spanish language proficiency strongly preferred — candidates with demonstrated fluency will receive additional compensation incentives
Positive attitude and desire to contribute to the success of the practice
Cheerful, welcoming demeanor with strong multitasking ability
Benefits
401(k)
Health, Dental, and Vision Insurance
Life and Disability Insurance
Paid time off and Paid Holidays
Personal improvement stipend
A happy, professional place to work!
Pay: $40,000.00 - $46,000.00 per year
About Western Massachusetts Allergy
Western Massachusetts Allergy, led by Dr. David Robertson, is a new practice in Western Massachusetts dedicated to comprehensive Allergy and Immunology care. With core principles of Compassion, Communication, Community, and Continual Improvement, we treat every patient like family. A new state-of-the-art facility is under construction to better serve the community.
Position Closed
This job is no longer accepting applications.