full-time 5 days ago
Medical Receptionist
Innova Heating and Cooling
933 NW 25th Avenue, Portland, OR 97210
19 - 22/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Join our friendly and dedicated team at Pearl Health Center, a family-owned primary and alternative care clinic. We’re seeking a professional and compassionate Medical Receptionist to provide exceptional patient care, manage appointment scheduling, and assist with administrative duties. The ideal candidate will be organized, detail-oriented, and able to create a welcoming atmosphere for our diverse patient base. If you’re passionate about supporting holistic health in a warm, community-focused environment, we’d love to hear from you!
Our Core Values:
Patient-Centered Primary Care:
We strive to prioritize professional and compassionate interactions between our clients, staff, and community partners.
Collaboration and Community Mindset:
We aim to create a culture in which our staff supports, encourages, and inspires one another to exemplify a cohesive team which prioritizes collaboration as the basis for excellent patient care.
Growth and Development:
We endeavor to promote innovation in and for our practice, and to provide opportunities for growth and career development for our staff.
Holistic Wellness:
As an integrated team of primary care, mental health, and alternative care providers, we recognize the strengths in each member of our team and work together to provide holistic intervention for every client.
Social Determinants of Health:
We recognize the impacts of systemic health and social disparities, and offer assistance to our clients in addressing social determinants as part of our holistic perspective.
Benefits:
Insurance
Medical, dental and vision insurance options for employees working 32+ hours.
Paid Time Off (PTO)
Enjoy a generous PTO package including vacation days, sick leave, and paid holidays, allowing you to recharge and maintain a healthy work-life balance.
Retirement Savings Plan
401(k) plan with company match, helping you plan for your future and achieve your financial goals.
Professional Development
Opportunities for continuing education, training, and certification to support your career growth and professional development in healthcare.
Family-Oriented Work Environment
As a family-owned business, we prioritize a supportive, flexible, and understanding work environment that values family life and work-life balance.
This position will be 40 hours per week, M-F between the hours of 7:30 am and 7:30 pm. We are offering $19-$22/hr depending on experience. Applicants without relevant experience are encouraged to apply - please submit a cover letter detailing how your work/volunteer/educational experience makes you the best candidate for this position!
Key Skills and Abilities:
Excellent Communication Skills
Ability to communicate clearly and professionally with patients, family members, and healthcare providers both in person and over the phone.
Strong Organizational Skills
Proficient in managing appointments, medical records, and patient information with attention to detail and accuracy.
Customer Service Excellence
Demonstrates a friendly, compassionate, and professional demeanor while providing exceptional service to patients in a busy healthcare setting.
Multitasking and Time Management
Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment while maintaining a high level of accuracy.
Confidentiality and HIPAA Compliance
Strong understanding of patient privacy rights and the ability to handle sensitive medical information in compliance with HIPAA regulations.
Problem-Solving and Critical Thinking
Able to address patient concerns, resolve scheduling conflicts, and adapt to changing situations with a calm and solution-oriented approach.
Team Collaboration
Works effectively within a team, collaborating with healthcare providers, office staff, and patients to ensure smooth clinic operations.
Attention to Detail
Ability to manage patient data, insurance information, and medical documents with high accuracy to prevent errors.
Tasks and Responsibilities:
Patient Check-In and Check-Out
Greet and check in patients upon arrival, verify personal and insurance information, and update records as necessary.
Assist patients with completing necessary forms and documentation.
Appointment Scheduling and Management
Schedule patient appointments, including follow-ups, consultations, and specialized treatments, ensuring minimal scheduling conflicts.
Communications Management
Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff members or healthcare providers.
Communicate with patients regarding appointment reminders, test results, and billing inquiries.
Proactively reach out to patients assigned to our clinic for primary care, assisting them with appointment scheduling, registration, and setting up necessary healthcare services to ensure a seamless transition and continuous care.
Medical Record Management
Accurately input patient data into Electronic Health Records (EHR) and maintain organized medical records.
Ensure patient records are up-to-date and readily accessible to healthcare providers.
Insurance Verification and Billing Assistance
Verify patient insurance information and assist with insurance authorizations or referrals.
Coordinate with insurance companies and provide patients with necessary billing information.
Patient Support and Care Coordination
Provide excellent customer service by addressing patient needs, concerns, and questions in a friendly and empathetic manner.
Help patients navigate the clinic’s services, including both primary and alternative care options.
Maintain Office Supplies and Cleanliness
Monitor inventory of office supplies and reorder as necessary to ensure smooth clinic operations.
Maintain a clean and welcoming front office environment for patients and visitors.
Confidentiality and Compliance
Adhere to HIPAA regulations to maintain the confidentiality of patient records and sensitive information.
Ensure that patient privacy is respected at all times during check-in, consultations, and data handling.
General Office Duties
Handle general administrative tasks such as faxing, photocopying, and mailing documents.
Perform data entry and ensure all patient interactions and communications are documented accurately.
Problem-Solving and Conflict Resolution
Address patient complaints or issues with a calm, solutions-oriented approach, escalating issues as needed to management or providers.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Opportunities for advancement
Paid time off
Vision insurance
Work Location: In person
Our Core Values:
Patient-Centered Primary Care:
We strive to prioritize professional and compassionate interactions between our clients, staff, and community partners.
Collaboration and Community Mindset:
We aim to create a culture in which our staff supports, encourages, and inspires one another to exemplify a cohesive team which prioritizes collaboration as the basis for excellent patient care.
Growth and Development:
We endeavor to promote innovation in and for our practice, and to provide opportunities for growth and career development for our staff.
Holistic Wellness:
As an integrated team of primary care, mental health, and alternative care providers, we recognize the strengths in each member of our team and work together to provide holistic intervention for every client.
Social Determinants of Health:
We recognize the impacts of systemic health and social disparities, and offer assistance to our clients in addressing social determinants as part of our holistic perspective.
Benefits:
Insurance
Medical, dental and vision insurance options for employees working 32+ hours.
Paid Time Off (PTO)
Enjoy a generous PTO package including vacation days, sick leave, and paid holidays, allowing you to recharge and maintain a healthy work-life balance.
Retirement Savings Plan
401(k) plan with company match, helping you plan for your future and achieve your financial goals.
Professional Development
Opportunities for continuing education, training, and certification to support your career growth and professional development in healthcare.
Family-Oriented Work Environment
As a family-owned business, we prioritize a supportive, flexible, and understanding work environment that values family life and work-life balance.
This position will be 40 hours per week, M-F between the hours of 7:30 am and 7:30 pm. We are offering $19-$22/hr depending on experience. Applicants without relevant experience are encouraged to apply - please submit a cover letter detailing how your work/volunteer/educational experience makes you the best candidate for this position!
Key Skills and Abilities:
Excellent Communication Skills
Ability to communicate clearly and professionally with patients, family members, and healthcare providers both in person and over the phone.
Strong Organizational Skills
Proficient in managing appointments, medical records, and patient information with attention to detail and accuracy.
Customer Service Excellence
Demonstrates a friendly, compassionate, and professional demeanor while providing exceptional service to patients in a busy healthcare setting.
Multitasking and Time Management
Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment while maintaining a high level of accuracy.
Confidentiality and HIPAA Compliance
Strong understanding of patient privacy rights and the ability to handle sensitive medical information in compliance with HIPAA regulations.
Problem-Solving and Critical Thinking
Able to address patient concerns, resolve scheduling conflicts, and adapt to changing situations with a calm and solution-oriented approach.
Team Collaboration
Works effectively within a team, collaborating with healthcare providers, office staff, and patients to ensure smooth clinic operations.
Attention to Detail
Ability to manage patient data, insurance information, and medical documents with high accuracy to prevent errors.
Tasks and Responsibilities:
Patient Check-In and Check-Out
Greet and check in patients upon arrival, verify personal and insurance information, and update records as necessary.
Assist patients with completing necessary forms and documentation.
Appointment Scheduling and Management
Schedule patient appointments, including follow-ups, consultations, and specialized treatments, ensuring minimal scheduling conflicts.
Communications Management
Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff members or healthcare providers.
Communicate with patients regarding appointment reminders, test results, and billing inquiries.
Proactively reach out to patients assigned to our clinic for primary care, assisting them with appointment scheduling, registration, and setting up necessary healthcare services to ensure a seamless transition and continuous care.
Medical Record Management
Accurately input patient data into Electronic Health Records (EHR) and maintain organized medical records.
Ensure patient records are up-to-date and readily accessible to healthcare providers.
Insurance Verification and Billing Assistance
Verify patient insurance information and assist with insurance authorizations or referrals.
Coordinate with insurance companies and provide patients with necessary billing information.
Patient Support and Care Coordination
Provide excellent customer service by addressing patient needs, concerns, and questions in a friendly and empathetic manner.
Help patients navigate the clinic’s services, including both primary and alternative care options.
Maintain Office Supplies and Cleanliness
Monitor inventory of office supplies and reorder as necessary to ensure smooth clinic operations.
Maintain a clean and welcoming front office environment for patients and visitors.
Confidentiality and Compliance
Adhere to HIPAA regulations to maintain the confidentiality of patient records and sensitive information.
Ensure that patient privacy is respected at all times during check-in, consultations, and data handling.
General Office Duties
Handle general administrative tasks such as faxing, photocopying, and mailing documents.
Perform data entry and ensure all patient interactions and communications are documented accurately.
Problem-Solving and Conflict Resolution
Address patient complaints or issues with a calm, solutions-oriented approach, escalating issues as needed to management or providers.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Opportunities for advancement
Paid time off
Vision insurance
Work Location: In person
Requirements
• Organizational skills
• Teamwork
• Medical scheduling
• Attention to detail
• HIPAA
• Teamwork
• Medical scheduling
• Attention to detail
• HIPAA
About Innova Heating and Cooling
Innova Heating & Cooling is a family-owned HVAC company serving homeowners in Portland, Bethany, Happy Valley, and Vancouver. They pride themselves on providing quality, reliable service since 2017. Their approach involves honest recommendations, efficient repairs, and helping homeowners make the best decisions for their homes.