Medical Receptionist

The Center for Brain & Spine has been routinely named to Washingtonian’s list of Top Doctors in Neurosurgery. Our team specializes in treating brain and spine tumors, traumatic brain and spine injuries, stroke, hydrocephalus, degenerative disc disease, back pain and sciatica, and multiple other conditions.

Our main office is conveniently situated in downtown Silver Spring, Maryland, and we have satellite locations in Largo, Rockville, Annapolis and Brandywine.

We are seeking a highly motivated and resourceful individual to join our team as a Medical Receptionist. As the first point of contact with our patients, you will play a crucial role in creating a positive and professional image for our practice. This role requires strong organizational skills, proficiency in medical terminology, and the ability to handle various administrative tasks while maintaining compliance with HIPAA regulations. This is a great opportunity for someone who enjoys multitasking, problem-solving, and helping others, while gaining valuable experience in a professional healthcare setting.

Duties Include:
Answering and directing phone calls promptly to the appropriate staff members
Assisting patients with check-in/check-out instructions, scheduling needs, questions, and requests both in person and over the phone
Communicating with physicians, physician assistants, and clinical staff to ensure coordinated care
Verifying insurance eligibility and updating patient records accordingly
Scheduling patient appointments with accuracy and efficiency
Calling in prescriptions to pharmacies as directed by medical providers
Faxing clinical documentation and scanning medical records into the EMR system
Maintaining accurate and up-to-date patient information within electronic medical records
Collecting patient copayments and deductibles in accordance with billing procedures
Traveling to satellite office locations per the doctor’s schedule
Supporting a clean, organized, and welcoming front office environment
Providing administrative support to clinical and administrative teams as needed
Handling sensitive patient information with discretion and confidentiality
Education, Qualifications & Skills
High school diploma or equivalent required; associate's or bachelor's degree preferred
1-2 years of experience in a front desk, customer service, or administrative role, preferably in a medical setting
Bilingual fluency in English and Spanish is a plus
Familiarity with EMR systems and office equipment such as phone systems, fax machines and scanners
Strong communication and interpersonal skills with a patient-first attitude
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and prioritize in a fast-paced environment
Professional demeanor and ability to maintain confidentiality at all times
Proficiency in Microsoft Office and Google Suite
Must possess a valid driver’s license and reliable transportation

**Please submit a detailed resume for consideration**
Benefits:
Paid time off
401(k)
Health insurance
Health savings account
Life insurance
Vision insurance
Dental insurance
Disability insurance
Uniform allowance
Bonus Eligibility
Schedule:
8 hour shift
Day shift
Monday to Friday
Job Type: Full-time
Base Pay: $20.00 - $22.00 per hour
Benefits:
401(k)
401(k) matching
AD&D insurance
Commuter assistance
Dental insurance
Disability insurance
Free parking
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Vision insurance
Application Question(s):
Do you have a valid driver's license and reliable transportation?

Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Preferred)
Language:
Spanish (Preferred)
Ability to Commute:
Rockville, MD 20850 (Required)
Work Location: In person