Medical Receptionist

Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our team! In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a wide range of administrative and clinical support tasks. Your energetic approach will help create a welcoming environment, ensuring smooth clinic operations and efficient patient flow. The ideal candidate will possess strong medical administrative skills, be proficient in electronic health record (EHR) systems, and demonstrate a passion for delivering outstanding patient care.

Duties
Greet patients warmly and professionally, ensuring a positive first impression.

Schedule appointments accurately using medical scheduling software and coordinate with clinical staff.

Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes.

Manage patient check-in and check-out procedures, including updating personal information and collecting co-pays.

Review and organize medical records, documentation, and ensure compliance with HIPAA confidentiality policies.

Support clinical staff by preparing patient charts, reviewing documentation for accuracy, and managing electronic health records (EHR) systems such as Athenahealth.

Maintain office supplies, file documents systematically, and ensure the front desk area remains organized.

Facilitate communication between patients and healthcare providers to ensure care plans are understood and followed.

Experience
Proven experience as a Medical Receptionist or in a similar medical administrative support role within a clinical or hospital setting.

Familiarity with EHR systems is highly preferred.

Knowledge of health insurance procedures including verification, claims processing, Medicare guidelines, and health information management.

Strong understanding of medical terminology and medical billing practices.

Experience working with multi-disciplinary teams in clinics.

Excellent computer skills including proficiency in Microsoft Office applications such as Word and Excel.

Bilingual abilities in Spanish are a plus to serve diverse patient populations effectively.

Demonstrated ability to uphold clinical confidentiality policies while managing sensitive patient information.

Exceptional customer service skills with a friendly phone etiquette approach.

Prior office management experience in busy healthcare environments is desirable.

Join our team to make a meaningful impact on patient care through your organizational expertise and compassionate service! We are committed to fostering an inclusive environment where your skills can thrive while supporting the health journeys of our patients every day.

Pay: $18.00 - $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift availability:
Day Shift (Required)
Ability to Commute:
Rockville, MD 20852 (Preferred)
Work Location: In person