Medical Receptionist - South Metro & Denver Central

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Union: This role is represented by SEIU, Local 105 and is governed by the terms of a collective bargaining agreement.

Our Ideal Candidate:

Must have a high school diploma or equivalent

Must have reliable transportation

Must obtain and maintain BLS certification within 6 weeks of hire

Primary Areas of Responsibility/Essential Functions:

Medical Reception: You will be the face of the health center, welcoming patients and visitors, upholding security protocols, and facilitating accurate patient records and billing.

Facilitate patient registration activities through a registration system or through manual collection.

Facilitate patient check in and check out including verifying insurance and financial estimates for services rendered.

Collect payment for services rendered in accordance with revenue cycle and subsidy utilization policies.

Complete routine bookkeeping tasks, ensuring accurate accounting and documentation for all patient payments, donations, grants, and funding sources.

Promote patient portal adoption.

Coordinate scheduling and referrals.

Screen visitors according to protocols.

Participate in health center security.

Perform reception activities including but not limited to answering phones and scheduling patient appointments.

Complete targeted patient appointment reminder calls.

Coordinate receiving and sending medical records.

Facilitate medication and supply patient pick-up, as appropriate, according to regulations.

Operations: You will assist with the upkeep of the health center operations in a variety of ways to facilitate all aspects of patient care, maintaining an organized and effective worksite, and jump in to support the team.

Act as a mandatory reporter per state and regulatory requirements.

Support patient follow-up which may include contacting patients by telephone, or electronic communications.

Assist with monitoring and ordering supplies to maintain accurate inventory of medications and materials required to ensure Health Center operations.

Assist with routine health center upkeep and cleaning, including stocking exam rooms with necessary supplies.

Contribute to research such as introducing opportunities for studies as patients check in, while rooming patients, etc.

Execute side tasks including but not limited to Birth Control by Mail, records release, special fund tracking,

Full Position Salary Range: $22.08/hour - $25.62/hour

Additional Pay: +$2.25/hour for Spanish fluency (upon passing test)

Schedule: Part-time ~32 hours/week; Non-exempt; Benefits Eligible

South Metro - Tuesday & Thursday: 10am - 8pm and alternating Saturdays: 7:30am - 2:30pm

Denver Central - Wednesday: 9am - 7pm and Friday: 9am - 3pm

Benefits:

Medical/Vision/Dental, with extended mental health coverage.

Accrued PTO and Sick Time

401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service).

Employee Loan Program

Employee Assistance Program and WorkLife Partnership.

Paid Family Leave/Paid Parental Leave and MORE!

To learn more about our amazing benefits visit us HERE. (https://www.plannedparenthood.org/planned-parenthood-rocky-mountains/careers)

COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Education

Required
High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.