Medical Receptionist Team Lead

Medical Receptionist Team Lead
JDC Pediatrics, an independent pediatric practice, is seeking an experienced, dependable, and compassionate Medical Receptionist Team Lead to join our team.

This is a hands-on working lead position. The Team Lead performs the day-to-day responsibilities of a medical receptionist while also helping coordinate front-office workflow, supporting and guiding reception staff, and serving as a resource for routine questions and issues.

This is not a management position. The Team Lead works under the direction of the Practice Administrator and Billing Supervisor and does not have independent authority over personnel, finances, or practice operations.

Responsibilities
Perform routine medical receptionist and front-desk duties
Greet patients and families and provide professional, courteous service
Schedule appointments and assist with daily patient flow
Update patient demographics, insurance information, and medical records
Collect copayments, balances, and other patient payments
Answer and appropriately route telephone calls and patient messages
Arrange referrals and obtain insurance authorizations when needed
Help coordinate daily front-office workflow
Serve as a resource for reception staff regarding routine questions, policies, and procedures
Assist with training and orientation of new front-office employees
Help ensure established office procedures are followed consistently
Identify workflow or staffing concerns and communicate them to management
Lead by example in professionalism, teamwork, reliability, and patient service
Qualifications
Prior medical receptionist or medical office experience required
Lead, senior-level, or staff training experience preferred
Strong knowledge of medical office procedures and front-desk operations
Ability to guide and support coworkers while maintaining positive working relationships
Excellent organizational, time-management, and problem-solving skills
Ability to multitask and prioritize in a busy medical office
Excellent written and verbal communication skills
Strong computer, typing, and telephone skills
Experience with electronic medical record/practice management systems; Medent experience is a plus
Familiarity with HIPAA requirements, medical terminology, and insurance processes
Dependable, adaptable, team-oriented, and comfortable taking initiative
The ideal candidate is an experienced medical receptionist who is ready to take on additional responsibility and provide day-to-day leadership while remaining actively involved in front-desk duties.

Job Type: Full-time
Compensation: $24–$27 per hour, based on directly related supervisory experience, pediatric medical-office experience, and overall qualifications.

Benefits
401(k)
Profit Sharing plan
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Bereavement leave
Jury Duty leave
Paid training
Free flu shots
Uniform allowance
Pay: $24.00 - $27.00 per hour
Work Location: In person