full-time 14 days ago
Medical Spa Receptionist
Modern Medical Spa
1045 Jadwin Avenue, Richland, WA 99352
From 19/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
We are seeking an organized, personable, and detail-oriented Medical Spa Front Desk Receptionist to be the welcoming face and first point of contact for our practice. This role is responsible for orchestrating smooth daily patient flow, delivering exceptional customer service, managing schedule logistics, and supporting retail and treatment sales.
The ideal candidate brings prior front desk experience, solid familiarity with electronic medical records (EMR) software, and an appreciation for medical aesthetics and skincare.
Key Responsibilities
Patient Hospitality & Check-In: Greet patients warmly upon arrival, verify intake paperwork and consents, guide them through check-in/check-out workflows, and maintain an orderly, pristine reception lounge.
Scheduling & Phone Coordination: Answer high-volume phone calls, texts, and email inquiries promptly. Schedule patient consultations and treatments accurately according to clinical provider timing and room availability.
Billing & Transactions: Process payments, collect balances, manage transactions through POS/EMR systems, and clearly explain treatment financing options (e.g., CareCredit, Cherry).
Treatment & Retail Sales Support: Assist clients with retail skincare purchases, provide general information about available aesthetic services, and identify opportunities to cross-book follow-ups.
Practice Operations: Maintain patient confidentiality, adhering strictly to HIPAA guidelines, coordinate schedule changes with clinical staff, and perform routine opening/closing front-office duties.
Qualifications
Experience: 1+ years of medical reception, luxury spa front desk, or high-end retail sales experience (required).
Technical Skills: Proficiency with computers and modern scheduling/EMR platforms; experience with medical or aesthetic practice software preferred.
Communication: Strong interpersonal, verbal, and written skills with a polished, professional phone demeanor.
Operational Strengths: High attention to detail, strong multi-tasking skills during peak hours, and steady problem-solving under pressure.
Education: High school diploma or equivalent (required).
Benefits & Perks
Competitive hourly pay
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and paid holidays
Generous employee discounts on aesthetic treatments and medical-grade skincare products
Structured daytime hours: Monday through Friday (no late nights)
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Experience:
Front desk: 1 year (Required)
Sales: 1 year (Required)
Language:
Spanish (Preferred)
Work Location: In person
The ideal candidate brings prior front desk experience, solid familiarity with electronic medical records (EMR) software, and an appreciation for medical aesthetics and skincare.
Key Responsibilities
Patient Hospitality & Check-In: Greet patients warmly upon arrival, verify intake paperwork and consents, guide them through check-in/check-out workflows, and maintain an orderly, pristine reception lounge.
Scheduling & Phone Coordination: Answer high-volume phone calls, texts, and email inquiries promptly. Schedule patient consultations and treatments accurately according to clinical provider timing and room availability.
Billing & Transactions: Process payments, collect balances, manage transactions through POS/EMR systems, and clearly explain treatment financing options (e.g., CareCredit, Cherry).
Treatment & Retail Sales Support: Assist clients with retail skincare purchases, provide general information about available aesthetic services, and identify opportunities to cross-book follow-ups.
Practice Operations: Maintain patient confidentiality, adhering strictly to HIPAA guidelines, coordinate schedule changes with clinical staff, and perform routine opening/closing front-office duties.
Qualifications
Experience: 1+ years of medical reception, luxury spa front desk, or high-end retail sales experience (required).
Technical Skills: Proficiency with computers and modern scheduling/EMR platforms; experience with medical or aesthetic practice software preferred.
Communication: Strong interpersonal, verbal, and written skills with a polished, professional phone demeanor.
Operational Strengths: High attention to detail, strong multi-tasking skills during peak hours, and steady problem-solving under pressure.
Education: High school diploma or equivalent (required).
Benefits & Perks
Competitive hourly pay
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and paid holidays
Generous employee discounts on aesthetic treatments and medical-grade skincare products
Structured daytime hours: Monday through Friday (no late nights)
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Experience:
Front desk: 1 year (Required)
Sales: 1 year (Required)
Language:
Spanish (Preferred)
Work Location: In person
Requirements
• Medical scheduling
• Medical documentation
• Interpersonal skills
• Sales
• Managing patient records
• Medical documentation
• Interpersonal skills
• Sales
• Managing patient records
About Modern Medical Spa
Modern Medical Spa, founded by Kortney Jones, ARNP, and Dr. Richard Lorenzo, offers a luxury medical spa experience in Richland, WA. Specializing in hormone therapy, medical weight management, and aesthetic treatments, the team is dedicated to enhancing the physical, emotional, and mental well-being of every patient.