full-time 24 days ago
Medical Spa Receptionist
GraceMed
231-406 North Service Rd E, Oakville, ON L6H 5R2
19–23/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Join Our Team! GraceMed Olde Oakville is looking for a Part-time Medical Spa Receptionist for evenings and weekends to join our team!
GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.
Why Join Our Team:
Rewards that grow: Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
Strength in harmony: Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.
What you’ll do:
Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort.
Answering calls and responding to messages, providing information relevant to the inquiry.
Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently.
Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
Processing patients’ payments and scheduling re-occurring and follow up appointments.
Conducting confirmation of appointment and retention phone calls.
Checking and responding to clinic emails and voice messages.
Address patients' questions and concerns about treatments and products.
Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.
Providing feedback and suggestions to Clinic Manager to improve Patient Experience.
Supporting with inventory management and supply ordering.
Other responsibilities, as required.
What you will bring along:
To excel in this role, you should be dedicated to patient care and service, with a preference for experience or a strong interest in the integrative medical field. The ideal candidate will have specialized healthcare experience, preferably in dermatology or a related area, and possess OHIP billing skills.
At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.
Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.
Exceptional customer service skills.
Experience with point-of-sale transactions is an asset.
Experience with provincial and insurance billings would be viewed favorably.
Open and honest communication and strong relationship- building skills.
Dedication to maintaining confidentiality of all patient records.
Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired.
Rate of Pay: $19-$23/hour
GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.
GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self, whether through cosmetic surgery and dermatology. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.
Why Join Our Team:
Rewards that grow: Competitive compensation. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
Strength in harmony: Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.
What you’ll do:
Welcoming and checking in patients upon their arrival to the clinic and providing world-class service to ensure patient comfort.
Answering calls and responding to messages, providing information relevant to the inquiry.
Knowledge of procedures and products, and sharing treatment information with patients professionally and confidently.
Actively sharing marketing initiatives and promotions with patients to provide an excellent patient experience with full service and sales support.
Processing patients’ payments and scheduling re-occurring and follow up appointments.
Conducting confirmation of appointment and retention phone calls.
Checking and responding to clinic emails and voice messages.
Address patients' questions and concerns about treatments and products.
Responds and resolves issues and concerns with patient and, escalating concerns to the Clinic Manager, as needed.
Providing feedback and suggestions to Clinic Manager to improve Patient Experience.
Supporting with inventory management and supply ordering.
Other responsibilities, as required.
What you will bring along:
To excel in this role, you should be dedicated to patient care and service, with a preference for experience or a strong interest in the integrative medical field. The ideal candidate will have specialized healthcare experience, preferably in dermatology or a related area, and possess OHIP billing skills.
At least 2 years' related experience in health, beauty and wellness industry or medical receptionist.
Previous experience working in a private medical, dental or optometry practice, and/or beauty/skincare sales is preferred.
Exceptional customer service skills.
Experience with point-of-sale transactions is an asset.
Experience with provincial and insurance billings would be viewed favorably.
Open and honest communication and strong relationship- building skills.
Dedication to maintaining confidentiality of all patient records.
Experience working with web-based email applications, Microsoft Office and Electronic Medical Records is desired.
Rate of Pay: $19-$23/hour
GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.
About GraceMed
GraceMed is a leading provider of plastic surgery, dermatology, functional medicine, and esthetician services in Southern Ontario. With a team of board-certified medical professionals, they offer tailored solutions and unparalleled care to help clients enhance their appearance and well-being. Committed to inclusivity and natural-looking results, GraceMed ensures every individual looks and feels their best.