Medical Spa Receptionist/Patient Care Coordinator

Ortho Rejuv Wellness and Aesthetics is looking for a polished, dependable, and client-focused Medical Spa Receptionist/Client Care Coordinator to join our med spa team. This role is the first impression of our practice and is critical to creating a welcoming, professional, and high-touch client experience.

We are looking for someone who is organized, warm, proactive, and comfortable following up with leads, scheduling consultations, supporting client retention, and helping convert inquiries into booked appointments.

Key Responsibilities
Greet patients and clients with a professional, friendly, high-end customer service approach
Answer phones, respond to messages, and manage appointment requests promptly
Schedule consultations, treatments, follow-ups, and provider calendars
Follow up with new leads, website inquiries, social media inquiries, and prospective clients
Use Aesthetic Record for scheduling, client documentation, forms, payments, and communication
Use LeadAR or similar lead-management tools to track, follow up, and help convert leads
Confirm appointments and help reduce cancellations/no-shows
Check clients in and out, collect payments, and assist with retail/product purchases
Educate clients on general service offerings and direct clinical questions to licensed providers
Maintain a clean, organized, professional front desk and reception area
Support client retention, rebooking, memberships/packages, and promotional campaigns
Preferred Qualifications
Prior front desk, medical office, med spa, dermatology, plastic surgery, aesthetics, dental, or wellness practice experience
Experience with Aesthetic Record strongly preferred
Experience with LeadAR or lead follow-up systems a
Strong phone, text, and email communication skills
Comfortable with client follow-up and soft sales/conversion conversations
Professional appearance and polished communication style
Reliable, punctual, and able to work Saturdays
Organized, detail-oriented, and able to multitask in a busy environment
Friendly, proactive, and service-driven
Maintain confidentiality and follow HIPAA/privacy expectations
Assist the team with daily administrative tasks as needed
Ideal Candidate
The ideal candidate enjoys working with people, understands the importance of excellent client care, and can balance hospitality with strong administrative follow-through. You should be comfortable helping clients feel welcome while also keeping schedules, leads, payments, and communication organized.

Full-time schedule:
Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: 8:30 AM – 1:00 PM
Benefits
Competitive hourly pay*
Paid training
Employee discounts on select services/products
Positive, professional med spa environment
Opportunity to grow with the business
To Apply
Please submit your resume and a brief note explaining your experience with front desk coordination, client care, lead follow-up, and any experience with Aesthetic Record or LeadAR to careers@ortho-rejuv.com

*Compensation
$22–$25 per hour, depending on experience
Higher consideration may be given to candidates with direct Aesthetic Record and LeadAR experience.

Pay: $22.00 - $25.00 per hour
Benefits:
Employee discount
On-the-job training
Paid sick time
Uniform allowance
Work Location: In person