New Patient Coordinator/ Receptionist

About Us
Signature Dental Group is a thriving multi-specialty family dental practice dedicated to delivering exceptional patient care in a warm, welcoming environment. Led by a team of highly skilled doctors, our practice offers a full range of dental services under one roof — from general dentistry and orthodontics to periodontics and implant dentistry. We are a close-knit, family-oriented team that takes pride in the experience we create for every patient who walks through our doors. We are looking for someone who shares that same commitment to excellence.

Position Overview
The Patient Coordinator is the heartbeat of our front office. You are the first voice a patient hears when they call and the first face they see when they arrive. Your role is far more than answering phones and scheduling appointments — you are a brand ambassador, a patient advocate, and a key driver of the practice's growth and reputation. The ideal candidate is warm, organized, professionally polished, and genuinely passionate about helping people feel comfortable and cared for from the moment they make first contact with our office.

Key Responsibilities
Patient Experience & Communication
Greet every patient with a genuine, warm welcome — in person and over the phone
Create a first impression that reflects the standard of care our patients can expect from our entire team
Answer incoming calls promptly, professionally, and with enthusiasm
Respond to patient inquiries via phone, email, and text in a timely and courteous manner
Ensure every patient feels heard, valued, and at ease throughout their visit
Manage and resolve patient concerns with empathy, professionalism, and sound judgment
Follow up with patients after treatment to check on their experience and comfort
Scheduling & Practice Coordination
Schedule, confirm, and manage patient appointments across multiple providers and specialties
Maintain a full and productive schedule by proactively filling cancellations and last-minute openings
Coordinate referrals between in-house specialties and outside providers as needed
Manage recall and reappointment systems to keep the patient base active and engaged
Monitor the daily schedule for efficiency and communicate any changes to the clinical team
Financial & Insurance Coordination
Verify insurance benefits accurately and thoroughly prior to appointments
Present treatment plans and financial options clearly and confidently
Discuss payment arrangements, financing options, and co-pays with transparency and sensitivity
Collect and post patient payments at the time of service
Submit insurance claims and follow up on outstanding balances
Coordinate with billing team on accounts receivable when needed
Administrative Duties
Maintain accurate and up-to-date patient records in the practice management system
Process new patient paperwork and registration efficiently
Manage and maintain a clean, organized, and welcoming front desk and reception area
Handle incoming and outgoing correspondence, referral letters, and documentation
Assist with end-of-day reporting, reconciliation, and office close-out procedures
Support the team with any additional administrative tasks as needed
What We Are Looking For
Experience & Skills
Minimum 1 years of experience in a dental or medical front office setting strongly preferred
Familiarity with dental practice management software (Eaglesoft, Dentrix, or similar)
Working knowledge of dental insurance, billing, and benefit verification
Proficiency in Microsoft Office and general computer skills
Bilingual in English and Spanish strongly preferred
Character & Soft Skills
Genuinely warm, personable, and patient-centered — this is non-negotiable
Exceptional verbal and written communication skills
Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment
Calm, professional, and solution-oriented under pressure
A proactive team player who takes initiative and ownership of their role
Impeccable personal presentation and professional demeanor
A positive attitude and the ability to bring energy and warmth to every interaction
Reliable, punctual, and deeply committed to doing things the right way
What Sets the Ideal Candidate Apart
The person who thrives in this role understands that the front desk is not a support function — it is a leadership position within the patient experience. You don't wait to be told what needs to be done. You notice when the schedule has a gap and you fill it. You notice when a patient looks nervous and you say the right thing to put them at ease. You treat every patient like they are the most important person in the building — because to us, they are. You take pride in the reputation of this practice as if it were your own.

Compensation & Benefits
Competitive salary commensurate with experience
401k matching
Paid time off and holidays
Continuing education and professional development opportunities
A supportive, family-oriented team environment where your contributions are recognized and valued
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Paid time off
Retirement plan
Work Location: In person