Office Administrator/Receptionist

We are excited to announce a new opportunity at Dockside Physiotherapy to fill a role in our admin team! We have a wonderful, supportive, fun, and caring environment and are looking to find someone who would be a great addition :)
Job Description:
As part of our administrative team, you will be a first point of contact for the clinic. You’ll keep lines of communication open with our other office administrator and members of our physiotherapy team to ensure everyone is in the loop about client bookings, cancellations/no shows, insurance claims, ICBC/WorkSafeBC paperwork, etc.

To be successful in this role, you should have a warm and welcoming approach to client interactions, as this is primarily a customer service role. You should comfortable with being able to problem solve and navigate occasionally challenging insurer and client situations, meet deadlines in a timely manner, and not be afraid to ask for help when needed. Multitasking is an essential skill for this position, as well as having the ability to be flexible with taking on new tasks/demands as they present themselves.

Ultimately, your duties and responsibilities are to ensure the front desk welcomes clients positively and you can execute all administrative tasks to the best of your ability.

Job Responsibilities:
Greet and welcome patients as they arrive
Answer, screen, and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material present/stocked (e.g. pens, forms, business cards, and brochures)
Provide basic and accurate information in-person and via phone/email
Maintain contractual obligations with insurance companies including but not limited to WorkSafe, ICBC, and DND
Be able to perform direct billing for patients (e.g. Blue Cross, Green Shield) and troubleshoot errors as they arise
Process and file insurance statements
Receive and process cheques from law offices and third-party sources
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk
Monitor inventory of office and medical supplies and ordering as needed.

Update calendars and schedule appointments using Jane EMR
Keep updated records of patient files using Jane EMR
Monitoring accounts receivable to ensure outstanding balances are settled in a timely manner
Perform other duties such as filing, photocopying, transcribing and faxing
Delegate tasks to the other office admins as needed
Job Requirements:
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Ability to take direction
Experience reconciling accounts receivable and handling delinquent accounts

**Maintain patient confidentially at all times inside and outside of the clinic**
Added Bonus:
Work experience in a clinical setting – e.g. physiotherapy, RMT, or a multidisciplinary clinic
Certification in Administration/Office Clerk
Experience using Jane EMR
Additional Info:
Minimum level of education: High school diploma
Health benefits are available after successfully completing the required 3 month probation period
There will also be a wage increase after successfully completing the required 3 month probation period based on performance
The wage and estimated schedule can be discussed during the interview process
Job Types: Permanent, Full-time
Pay: $22.00-$25.00 per hour
Benefits:
Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Application question(s):
Do you live in Victoria, BC, or in a nearby city/town?

Education:
Secondary School (required)
Language:
English (required)